Philip
Terrible experience with Insight UK. I ordered two monitors and a docking station, however, I accidentally ordered these as two separate orders. I quickly raised a support ticket asking them if they could merge the two orders so I would not have to pay for shipping twice. Support came back to me saying that they cannot merge orders placed with a credit card, but that they could cancel the orders so that I could place them again as one. I told them to go ahead, they cancelled the orders, only to find out that it's impossible to order again because they've discontinued the monitors! No one knows what happened, whether they've really been discontinued, whether it's a glitch, or whether someone had quickly bought all of the available stock. They cannot un-cancel orders. It's all a mess! They -of course- instantly charged my card, the balance won't be released for a few days, I'm not getting my monitors, and the closest available alternative costs £80 more.
4 years ago
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Insight UK has a 1.5 average rating from 43 reviews

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