Insight UK Reviews

Name: Insight UK
Address: Technology Building, Insight Campus, Terry Street, Sheffield
Rating: 1.49

1.5 Rating 43 Reviews

12 %

of reviewers recommend Insight UK

1.5

Based on 43 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

About Insight UK:

Insight UK offers IT solutions and services to businesses and the public sector. Visit Insight UK for Laptops, PCs, Desktops, Servers and Software. Insight has over 80,000 IT products including great deals on laptops, desktops, computer storage, printers & monitors. As well as a wide selection of home electronics and gadgets such as TV’s, digital cameras, games consoles and media players.

Visit Website

Phone:

0870 166 99 33

Location:

Technology Building, Insight Campus, Terry Street
Sheffield
S9 2BU

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Anonymous

Anonymous // 01/01/2019

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“Avoid. Items listed in stock with next day delivery available aren't! Not sure how they are still trading!”

Helpful Report

Posted 2 years ago

“Ordered an Lg remote in August 2022 paid next day delivery. Its over a month later and I'm still waiting! I've had zero correspondence from this company regarding my order. Tried to use there online site to contact someone but unable to send a message as I don't have a business email. This is a joke! They have stolen my money and not sent the remote! When I check its says the item is now out of stock!!! I wish I had read all these awful reviews before I purchased from this company !!!! Do not buy from here”

Helpful Report

Posted 2 years ago

“Insight are the worst IT provider I have ever dealt with. They have Zero respect for their customers. Poor responsiveness, bad backup, charging twice in error and chasing it with legal notices. Do not deal with them.”

Helpful Report

Posted 2 years ago

“Placed an order for a monitor. It didn’t arrive when I expected so I gave them a month before chasing it up. Turns out they put it on hold until stock arrived but forgot to tell me. Now expected monitor to arrive beginning of February but of course it didn’t. Now the 3rd week in Feb and still no sign. Phoned them for an update - line dropped. They are not interested unless you are a public sector customer.”

Helpful Report

Posted 2 years ago

“Worst company I have ever dealt with. My company has a link with these supplying our tech and calling them a joke is a nice comment. Myself and a colleague were required back on client site and therefore needed a new headset. on ordering on at the start of october (note on the website says over 2k in stock). Was told that it was due to a stock issue and delivery would be 30th December 2021 (this would mean 2 and a half months for delivery). I was then informed if i ordered a more expensive headset this would be delivered faster. i agreed to this and 2 weeks later on chasing this one i was again told the same 30th december 2021 delivery date (so lied to in order to get a more expensive order from me). I have chased several times and simply get told its escalated as should be delivered by now but recently my colleague was just told that it would now be most likely 2022 by the time his headset is delivered.”

Helpful Report

Posted 3 years ago

“A useless company do waste your time trying to place orders with them”

Helpful Report

Posted 3 years ago

“Worst company I have ever dealt with. Ordered a Graphics card which was in stock, couple of days later they email demanding payment through BASC in advanced as they had non in stock (so i cannot demand my refund). Really bad customer service. I can't believe this company can still trade.”

Helpful Report

Posted 3 years ago

“I am so greatful to see all these poor reviews! I thought surely I cant be the only one to experience such a poor service. Asking for a direct bank transfer which is the same as taking cash is shocking in todays day and age. We all use credit or debit cards as they offer extra protection. I cant believe they are doing this. I would never use them again and I will be letting as many people know to not use them. They performed a vetting check before not returning my money. I dont remember agreeing to a vetting check to buy a tech product. Tescos let me wonder around their isles and buy what I want without being vetted! Uterly uselss company and they shouldnt be allowed to continue, they say its antifraud but it is stealing from those vulnerable people who do not know better.”

Helpful Report

Posted 3 years ago

“So my new employer outsources IT to Insight. This means I get a laptop sent to my home, then have to drive 150 miles to an office for a 2-hour appointment (between 9am-5pm!) to set it up. Only problem is no one shows and when I call Insight they cannot find him due to ‘process’!? No apology, no explanation, was of 15-hours. What a ‘Process’!? If someone from Insight would care to reach out to me I would be grateful. But I’m not holding my breath”

Helpful Report

Posted 3 years ago

“Deceitful company and sales practices. They showed an item as being in stock and once i ordered and paid for it, I got an email stating that it wasn't actually in stock and that I'd have to wait a few months until it was in stock. No thanks! Shameful sales tactics pretending to have stock to trick people into having to wait much longer than expected. The refund best be within a few days!”

Helpful Report

Posted 3 years ago

“Ive spend £60k+ with Insight over the last 3 months, today they advised me to buy from elsewhere.”

Helpful Report

Posted 3 years ago

“Ordered a monitor from Insight because they were listed as a seller directly from the Samsung product page , visited their site and found they had one in stock , so I paid for it along with next day delivery After waiting 5 days over the holidays and still no delivery I rang then to find out when I could expect it, only to be told that it wouldn’t be arriving for another three weeks ! They still have the item listed as one in stock so they are obviously misleading people and quite simply wasting people’s time , not once did they offer to refund the next day delivery charge either. Cancelled the order and got it off amazon instead with zero issues , i wouldn’t recommend these jokers to anybody unless you like being messed around”

Helpful Report

Posted 3 years ago

“Item advertised as in stock took money and was not had to enquire to find out don’t waste your time”

Helpful Report

Posted 3 years ago

“Seems a pointless operation to me. The web site may say something is "available" and even tell you how many there are.....but that doesn't REALLY mean they are available at all. The product you order might not be available at all. They may tell you something has been "sent for delivery".... but that doesn't REALLY mean the product (that doesn't exist in the real world) has actually been sent for delivery at all. My experience indicates that they just add their margin on top of someone else's, charge excessive delivery fees and then don't bother delivering. Maybe that will change as we move to the next level of customer service. Happy to update if anything changes.”

Helpful Report

Posted 4 years ago

“Beware if your item is faulty or breaks. I ordered a Dell monitor from Insight in March 2020, it broke within 4 weeks. I emailed Insight to report the problem and enquire about what my next steps were. No response. Thankfully, Dell customer support were absolutely brilliant when I reached out to them. Insight will happily take your money but after that, you may be on your own. I wish I had checked this review site before buying. Caveat Emptor!”

Helpful Report

Posted 4 years ago

“Rude and incompetent. Did not deliver as expected. I had to order through them because they are "preferred supplier" for Imperial College. What a joke.”

Helpful Report

Posted 4 years ago

“i will not recommend it to anybody. i ordered item which had many units in stock and then received an email that it has been shipped. many days later when i inquired, i was told its not in stock and they never shipped it. what kind of jokers are working here.”

Helpful Report

Posted 4 years ago

“Terrible experience with Insight UK. I ordered two monitors and a docking station, however, I accidentally ordered these as two separate orders. I quickly raised a support ticket asking them if they could merge the two orders so I would not have to pay for shipping twice. Support came back to me saying that they cannot merge orders placed with a credit card, but that they could cancel the orders so that I could place them again as one. I told them to go ahead, they cancelled the orders, only to find out that it's impossible to order again because they've discontinued the monitors! No one knows what happened, whether they've really been discontinued, whether it's a glitch, or whether someone had quickly bought all of the available stock. They cannot un-cancel orders. It's all a mess! They -of course- instantly charged my card, the balance won't be released for a few days, I'm not getting my monitors, and the closest available alternative costs £80 more.”

Helpful Report

Posted 4 years ago

“Insight repeatedly fail to honour a two year warranty for a failed product. 1) "The warranty is one year, not two. Prove to us that it's two" (it's on their website and the website of the manufacturer as two) 2) Repeated delays in contact 3) "You need to raise a ticket with the manufacturer, not us" (No, we don't. We did do it, but the manufacturer quite rightly said that we should go to the people we brought the product from, i.e. Insight). Still waiting for a resolution over a month after hardware failure.”

Helpful Report

Posted 4 years ago

“Great service from Insight. I ordered a Microsoft Surface Book and was kept up to date on when my order would be delivered. Very pleased with the purchase.”

Helpful Report

Posted 4 years ago

Insight UK is rated 1.5 based on 43 reviews