For the most part, I think ISN is great! I appreciate all of the great data I am able to store and access easily for the most part. And your team is always very responsive to at least hear my concern/ issue and attempt to fix/ improve/ or reply as to the status. For the most part, updates make things even better...but not always. I am still wishing we could go back to when I could look at an agency list, click a button above that said print list of agents and it would automatically create a nice printable form with pictures. This was great for marketing purposes. Now, when I click download list, I have to go through the filters again, delete all the unnecessary data in the spreadsheet and clean it up to print it myself. It was so much easier before! I think keeping some of the quick buttons for sorting that generate a nice report for marketing purposes would be a good thing to return to. ISN is used by Admins, Inspectors & Marketing People. All 3 of us have different data that we utilize on a daily basis, and reports that help us in our jobs. Keeping all of us in mind during the design process is very much appreciated.