The first person who worked on updating our agreement left it with quite a few inaccuracies. I feel that for the position and task they were responsible for performing, that they were not as detail oriented as they should have been. The second individual did a little better job; but, still did not do entirely what I asked of them. If they would have compared what I was asking for to the original agreement in place, I believe that they would have understood what I was asking for. I ended up editing a few items myself that were easy to fix. When I spoke with Israel, he was very thoughtful and helpful to solve the issue that had not been taken care of by the 2 previous team members. He understood what I was saying and updated our revised agreement accordingly. Then I had a couple of more requests and the last person who helped my did so to my satisfaction. I was just a little disappointed in the overall experience. In the past, we have not encountered this manner of lack of precision when asking ISN to update our agreement. I hope this review helps to make sure that this does not occur in the future.