I've been encountering some persistent challenges with ISN for the past few months. Each morning when I log into the system, I consistently experience freezing issues, necessitating me to reach out to tech support via the chat bubble for assistance. On a positive note, the tech support team has been consistently helpful and supportive. It's interesting to note that due to my daily interactions with them, I've developed a sense of familiarity with the team, which is quite unexpected.
Over the course of this period, we've tackled a variety of issues together, some of which remain unresolved. These issues include difficulties in adding, removing, deleting, canceling, or reordering appointments on the calendar. Such glitches can be particularly frustrating, especially when trying to coordinate with clients during phone conversations.
Furthermore, the system has proven to be problematic in terms of switching unscheduled appointments to scheduled ones. Additionally, issues have arisen when attempting to upload secondary inspection reports, such as those related to sewer and mold, to appointments. Problems related to processing client payments via credit card and the subsequent delay in updating the order status to "paid" have also emerged, potentially resulting in negative reviews due to delayed inspection report deliveries.
Another issue pertains to the system's refusal to accept electronic signatures from clients on inspection agreements, causing further delays in the report delivery process. The system has also posed challenges when attempting to add inspectors to appointments, among other issues.
I must commend the exceptional efforts of the tech support team members, including Gala, Carlos, Guillermo, Aura, Diego, Jose, Jeffrey, Julian, Elsi, and Antonio. They have consistently provided outstanding assistance throughout these trying times.
While I appreciate the support of the tech team, I must express my frustration with the daily disruptions caused by ISN. These disruptions have undoubtedly affected my business operations, and I eagerly anticipate a resolution to these issues. I remain hopeful that ISN will soon return to functioning smoothly, allowing me to focus on my business without interruptions.