Absolutely HORRIBLE experience. I ordered an item (Magic LED Drawing Board for Kids - https://www.inspireuplift.com/Magic-Led-Drawing-Board-For-Kids/iu/101) from Inspire Uplift as a Christmas present. PRIOR TO PLACING THE ORDER I contacted them via their '24/7 Live Chat' on December 13,2020, I inquired about the approximate shipping time and what country the item was made in/shipped from. The representative replied only that the company is based in the US and offered world wide shipping (I should have taken this as a Red Flag when the Rep did not directly answer my question, that's on me). I had to ask twice more about the shipping time, then the Rep assured me that it would arrive within 1-3 days. I then asked to verify that if I ordered immediately I would receive the item by the end of the week (which would have been Dec 18 or 19), and the rep again assured me that I would. I placed my order the same day (Dec 13) and the next day got a message saying that the order would be PROCESSED in 1-3 days and would ARRIVE within 7-10 business days after processing. On the 16th I received an email with a tracking number saying that the item was in transit, it was at this time that I found out that it was shipping from China, not the USA as I first believed. I decided to wait in hopes that it would still arrive in time, however, I checked the status on the 18th and found that it had not moved from the sorting facility, I contacted Inspire Uplift customer support and told them that I wanted to cancel the order because I had been assured by the Chat Representative that I would receive it by the end of that week and since it was not yet in the US, I did not believe it would arrive by Christmas. After several emails back and forth to repeatedly explain my concerns, I was told that the order could not be canceled as it was already in transit, even though it was still at the processing center and that the issue would be sent to a manager. NO MANAGER (OR ANYONE ELSE) EVER CONTACTED ME. I contacted them AGAIN on Dec 25 because their tracker still did not show the item was in the US, but got no reply. The item finally arrived on Jan 8 (2 weeks after Christmas and 3 weeks after the '24/7 chat' Rep assured me it would. After all that I had no confidence that they would return my money timely or at all so I kept the item, which, I have to say was of EXTREMELY POOR QUALITY, it was just a piece of fiber board treated to be photo sensitive; definitely not worth the 30 dollars they charged for it. I had the presence of mind when speaking to the chat rep to save the text of the conversation which I have pasted below. In short I do not feel 'Inspired' OR 'Uplifted' by my experience with this site and will NEVER order from them again. Contents of Chat Transcript Window: Need help? We are live and ready to chat with you now. Say something to start a live chat. Hello, I am interested in the "Magic LED Drawing Board for Kids". Hello and welcome to Inspire Uplift! How can I help? Could you tell me the approx shipping time and what country it is made in/shipped from? Thanks for reaching out about this. We are based in the US, but we proudly offer FREE worldwide shipping via ePacket! Average dispatch time is 1 to 3 working days. Estimated arrival time? (I am in the US as well) Average dispatch time is 1 to 3 working days. I understand that, is there an estimated delivery time, after dispatch? 1-3 days. We typically fulfill orders within 1 to 3 business days at most and dispatch the order right away. You will get your order within 1-3 days OK, so it will be dispatched and delivered within that time. Yes. Is there anything else I can help you with? So, if I order today I should have it by the end of the week. 14:24 Yes, that's right. That's great, you have been very helpful. Thank you Thanks for the chat, pop back in if we can assist with anything else. Please don't forget to use the thumbs in your chat window to rate your interaction with me today - Feedback helps us to learn and improve. Stay safe and enjoy the rest of your day! Write a reply. No file chosen