I have been an Instacart shopper and took pride in providing excellent service. Unfortunately, my account was permanently deactivated due to a cancellation rate that exceeded 15%. However, many of these cancellations were completely out of my control, such as: 1. Technical Issues: The app repeatedly froze, failed to load order details, or logged me out, which made it impossible to complete orders. 2. Customer Actions: I experienced situations where customers requested cancellations after placing orders, provided incorrect addresses, or canceled orders that still appeared active in the app. Despite explaining this to Instacart, they failed to conduct a fair review of my case and instead applied a one-size-fits-all penalty. I’ve always tried to follow their policies, and I even outlined steps to improve, like ensuring the app runs properly and improving customer communication. Instead of support, I was met with silence and deactivation. It’s disappointing to see a company that relies on shoppers dismiss genuine issues and refuse to address technical flaws.