“My one star is actually meant to be a -1 *. There's just no option as such.
They postpone EVERY SINGLE ORDER I make. It is so infuriating. I'm currently waiting for an order that was pushed off not once but TWICE. My last order made me late for an appointment because they only notified me that the order would be late, AFTER it was too late for me to cancel. I had to wait around so as not to let the produce spoil in the sun. Wait- there's more xxxxx to this: FINALLY I get the message that my order has arrived. I rushed to take it in so I could run to my appointment AND THE ORDER WAS NOWHERE TO BE FOUND!!!!When I messaged the shopper he said ," had an emergency and left the order on the street"
WHAT ON EARTH?? I had to pay for an order which was left out on a busy road and likely got taken by some lucky finder.
I wish I would have found honest reviews prior to signing up to this membership.
I tried chatting them multiple times and they were so unresponsive and unhelpful.
I say this because I care: Please do not allow yourself to enter this infuriating trap!”
“Do not order! I just contacted customer service because a driver forgot part of my order (that I paid for). I had ordered these items because I was cooking them for dinner at that moment. They stated that they had given me a refund. I didn't want a refund. They wanted me to order in app again, pay another fee and tip another driver. When I explained this they said well you don't HAVE to tip the driver. WHAT A HORRIBLE THING TO SAY. Awful company that doesn't care about its customers or employees.”
“Garbage!! I'm done! After they extended my delivery window time 4 times today, it was until I called that I was told there would be no delivery. My morning is screwed, there is a hold on my money. I checked and could very well order elsewhere for delivery in the same area. I'm tired now, moving in!!”
“1-Star Google Review for Instacart
⭐ One star – Completely out of hand and ruined the experience
Im a generous tipper BUT come on yall…this is cra. I don’t want to drag my babies to the store and risk getting sick, so delivery was supposed to be a lifesaver. Instead, it’s become ridiculous and upsetting.
Everything is already overpriced through Instacart, and then they push tipping so hard that the tip ends up beyond triple the most expensive item in my entire cart. Shoppers and the app pressure you to tip even higher or they threaten not to deliver… are we for real… that’s tacky and gross. A tip is supposed to be a cherry on top a splash of love bonus ontop of your pay, not the bulk of someone’s paycheck. Expecting a percentage of my entire grocery order is absurd and disgusting and complete abuse.
The whole model needs to be completely recreated. I will never use Instacart again. Thankfully Amazon Fresh and similar services exist for families like mine who just need reliable grocery delivery without the guilt trips and price gouging.
Save your money and your sanity — look elsewhere.”
“Awful. I pay for annual membership but every time I try to order something there is no driver in the area. I tried to cancel and get back some of my money I paid up front but they said that’s not happening. They are stealing from me.”
“They never ever deliver in the time window they make you choose and you choose priority and they still don't deliver on time and they won't refund the driver's tip only want to give you a $5 credit this is a billion dollar company I never tip less than $10”
“Very rude customer service representatives who rush you off the phone vs. willingness to help solve any issue(s) a customer is facing. Once they have your money, they just want to push you aside.”
“"Working on this platform is a form of modern-day slavery. The system forces you to provide your own car, cover your own gas, and invest your time to navigate entire supermarkets, load heavy items, wait in lines, and deal with sealed products you have no control over.
The exploitation is blatant: they impose ridiculous time limits, pressure you with constant alerts, and if the store lines delay you, they penalize you by lowering your rating. Their solution? Sending you 'training videos' on how to improve your speed. All of this for a measly $8, $9, or $10. It is a business model where they profit from customer convenience at the expense of draining the worker’s body and vehicle, paying pennies while transferring all operational responsibility and wear-and-tear costs onto those of us out on the streets."”
“Terrible. I have been with Instacart on and off for years and have had may a bad experiences, but today took the cake. I rejoined Instacart+ (the point being that you don't pay for delivery and service cost is lower). It typically costs $99 a year, but ai did get a discount. Well, you can imagine my frustration when I placed an order yesterday for delivery between 9-11am this morning, a Saturday.
The order was delayed not once, not twice, but six times. First it was delayed until 11:45am, then 12:45pm, then 1:45pm, then 2:30pm. Each time I contacted the Help Center online at Instacart, dealt with their dumb AI bot, and then finally reached a person. It got to the point that they were guaranteeing me it would not be delayed again and offering to reschedule or cancel the order. Now why would I want that?!?! I lost the entire day waiting for these groceries. Well guess what? They rescheduled it to 1-6pm, and just now it updated that it is delayed to 6:45pm. I canceled the order, placed it with Amazon Grocery, and it will be here in less then four hours. Do yourself a favor and don't trust this company. They don't assign shoppers. They allow shoppers to pick the orders. They overcharge and make everything more difficult. Oh and I repeatedly asked how they would make it better.... their response? A $5 coupon and my now canceled order.
Great way to WASTE a Saturday.”
“Shopper claims he can't find Hydrogen Peroxide at Shoppers Drug Mart. I paid $20 in fees to have an order delivered, when now I have to walk to the store to get it myself. There is a 0% chance I don't find Hydrogen Peroxide there. When I messaged the rep to tell him I was going to that same style to buy some myself, he immediately disabled our chat. I did walk to shoppers and office they had hydrogen peroxide, including the exact brand I requested. If Instacart shoppers are too lazy to actually put a little effort in to finding items, what is the point of your services? I've had enough experiences like this to never use instacart again.”
“Items missing (driver admitted to giving them to another customer), expensive meat "somehow" lost in delivery vehicle, Items ordered weren't shopped for. And I'm expected to tip for this? Never again!”
“Instacart shopper hadinstructions in my account and via chat box to deliver groceries to my door. This was known prior to arrival. Shopper decided to ignore and instead propped the groceries up against the front gate of my building which blocked me from opening the gate door which has to be pushed forward. This delivery included a 16-lb bag of ice which began tearing open and a carton of eggs which was placed directly under the bottom spikes of the gate which also began to crush, as I pushed forward I had to stick my hand between the iron bars to nudge the bags backward with my fingers. Otherwise, I would have to walk around the block by exiting out of the back gate. I did not want to even momentarily leave the purchases next to the sidewalk. My opinion is that the shopper did not want to carry the heavy items. There were no issues with access as gate code and full instructions were previously provided.”
“Instacart shopper hadinstructions in my account and via chat box to deliver groceries to my door. This was known prior to arrival. Shopper decided to ignore and instead propped the groceries up against the front gate of my building which blocked me from opening the gate door which has to be pushed forward. This delivery included a 16-lb bag of ice which began tearing open and a carton of eggs which was placed directly under the bottom spikes of the gate which also began to crush, as I pushed forward I had to stick my hand between the iron bars to nudge the bags backward with my fingers. Otherwise, I would have to walk around the block by exiting out of the back gate. I did not want to even momentarily leave the purchases next to the sidewalk. My opinion is that the shopper did not want to carry the heavy items. There were no issues with access as gate code and full instructions were previously provided.”
“I've had to reschedule an order due to having to go to work. it costs me an extra $7.99 to reschedule it. the biggest problem with instacart is the fact that they don't vet shoppers. I've had 1 order stolen before, no ramifications. the current order I'm waiting on I've already had to reschedule, I told the "specialist" that it costs me money to reschedule. Which it does. if it was easier for me to go to a local store to buy items than rely on Instacart, I would.”
“I never cancel an order, but I did have to cancel and I was very apologetic and I wanted more than half of my order delivered. However, Instacart had a problem with that. They charged me a fee for canceling my order now remind you they charge you $100 a year for Instacart plus with each order you get charged anywhere from seven to $10. They want you to give a tip and they don’t give you a break they are hard-core. I canceled Instacart a very bad company.”
“Again. After pushing back my delivery time twice then I get a text stating that the driver was arrested and I ( in my wheelchair) would have to pick up my own order. No discount. No we are Sorry. Nothing. They are a piece of garbage company that does not deserve to be open.”
“The 12 hour order from hell I should’ve known not to start an order from the emergency room, but I did. I was up till midnight. Waiting for the order to be delivered. It was supposed to be an amazing promo that never went through now my bank account dry well Instacart is gonna be the one paying the price because I’m canceling my membership over this. I’m tired. It’s their last chance. It was their last chance again I’m done there. Employees are just impossible.”
“If i can give a zero to instacart, i would, they’ve contracted a useless incompetent company called chekr to do background checks & they take months to say anything of value to applicants”
