Instacart Reviews

"I scheduled an Instacart order to be delivered on July 7th. When the delivery arrived, the driver gave me the wrong item. I immediately tried to call him on the spot, but he ran off, telling me to reach out to customer support instead.\r\n\r\nSo I did. I created an issue ticket and was told by the customer service agent that I would hear back within 24 hours. I followed up the next day when I heard nothing, and they said now it would be 48 hours. I waited again.\r\n\r\nAfter two full days with no updates, I followed up again, and was shocked to hear from a different customer service agent that I would need to bring the wrong item back to the store myself, or they would not do anything further. In other words, I was waiting for a resolution that was never going to happen. When I asked them to put that in writing, they did (attached).\r\n\r\nThis is completely unacceptable. I paid for a delivery service, got the wrong item, and was then blamed and burdened with solving the issue myself. Not only did Instacart fail to deliver correctly, they also failed to take responsibility at every level of support.\r\n\r\nI will seriously reconsider using Instacart again, and I would caution others about trusting this service. The customer support process is slow, dismissive, and ultimately leaves you with no resolution."

"I had a trial membership. There is no way to cancel it so it rolled into an annual membership that I still can't cancel. Chat assistant doesn't help. Says to go to membership page but the only option is to sign up, not cancel. Someone needs to file a lawsuit."

"InstaCart\u2019s incompetent or dishonest shopper delivered only 3 of the 6 bags of my grocery order from Aldi on 4-12-2024. I was charged for all 20 items in my order but 7 items were missing \u2014 either left behind at the store, delivered to another customer, or stolen by the shopper. I called the senior help line and asked for these items to be redelivered. The CSR got approval from her manager to do so but when she went to process the re-delivery of the 7 items InstaCart\u2019s system would NOT allow her to do so because my account is under review owing to me making too many complaints!!! SO I APPEALED THE DECISION AND INSTACART STILL REFUSES TO PROVIDE A REFUND OR REDELIVERY \u2014 AND PROVIDED NO EXPLANATION FOR THEIR DECISION. WHY DO THEY FEEL THEY CAN RIP ME OFF, A DISABLED SENIOR? \r\n\r\nReally? I have never heard of such a thing! I am paying a heavy premium for InstaCart service and the shoppers are incompetent. Apparently there are an abundance of complaints here on BBB about InstaCart penalizing customers like this for their incompetent or dishonest shoppers. Make too many complaints??? I complained about three shoppers. \r\n\r\nShopper #1 in October 2023 put hate pamphlets in my Walgreen\u2019s order owing to my religion. I should have called the police! \r\n\r\nShopper #2 in March 2024 who delivered my Costco order complained multiple times in text messages that she was not making enough money on my order and it was too far of a drive. So I called to have her removed from my account. \r\n\r\nShopper #3 in April 2024 did not deliver half of my order! \r\n\r\nI think those are three extremely valid complaints! And I do not find that to be excessive on my part that my account should be placed in review. And under no circumstance do I feel that InstaCart should be able to keep my money for items that they did not deliver."

"InstaCart\u2019s incompetent or dishonest shopper delivered only 3 of the 6 bags of my grocery order from Aldi on 4-12-2024. I was charged for all 20 items in my order but 7 items were missing \u2014 either left behind at the store, delivered to another customer, or stolen by the shopper. I called the senior help line and asked for these items to be redelivered. The CSR got approval from her manager to do so but when she went to process the re-delivery of the 7 items InstaCart\u2019s system would NOT allow her to do so because my account is under review owing to me making too many complaints!!! SO I APPEALED THE DECISION AND INSTACART STILL REFUSES TO PROVIDE A REFUND OR REDELIVERY \u2014 AND PROVIDED NO EXPLANATION FOR THEIR DECISION. WHY DO THEY FEEL THEY CAN RIP ME OFF, A DISABLED SENIOR? \r\n\r\nReally? I have never heard of such a thing! I am paying a heavy premium for InstaCart service and the shoppers are incompetent. Apparently there are an abundance of complaints here on BBB about InstaCart penalizing customers like this for their incompetent or dishonest shoppers. Make too many complaints??? I complained about three shoppers. \r\n\r\nShopper #1 in October 2023 put hate pamphlets in my Walgreen\u2019s order owing to my religion. I should have called the police! \r\n\r\nShopper #2 in March 2024 who delivered my Costco order complained multiple times in text messages that she was not making enough money on my order and it was too far of a drive. So I called to have her removed from my account. \r\n\r\nShopper #3 in April 2024 did not deliver half of my order! \r\n\r\nI think those are three extremely valid complaints! And I do not find that to be excessive on my part that my account should be placed in review. And under no circumstance do I feel that InstaCart should be able to keep my money for items that they did not deliver."

"InstaCart\u2019s incompetent or dishonest shopper delivered only 3 of the 6 bags of my grocery order from Aldi on 4-12-2024. I was charged for all 20 items in my order but 7 items were missing \u2014 either left behind at the store, delivered to another customer, or stolen by the shopper. I called the senior help line and asked for these items to be redelivered. The CSR got approval from her manager to do so but when she went to process the re-delivery of the 7 items InstaCart\u2019s system would NOT allow her to do so because my account is under review owing to me making too many complaints!!! SO I APPEALED THE DECISION AND INSTACART STILL REFUSES TO PROVIDE A REFUND OR REDELIVERY \u2014 AND PROVIDED NO EXPLANATION FOR THEIR DECISION. WHY DO THEY FEEL THEY CAN RIP ME OFF, A DISABLED SENIOR? \r\n\r\nReally? I have never heard of such a thing! I am paying a heavy premium for InstaCart service and the shoppers are incompetent. Apparently there are an abundance of complaints here on BBB about InstaCart penalizing customers like this for their incompetent or dishonest shoppers. Make too many complaints??? I complained about three shoppers. \r\n\r\nShopper #1 in October 2023 put hate pamphlets in my Walgreen\u2019s order owing to my religion. I should have called the police! \r\n\r\nShopper #2 in March 2024 who delivered my Costco order complained multiple times in text messages that she was not making enough money on my order and it was too far of a drive. So I called to have her removed from my account. \r\n\r\nShopper #3 in April 2024 did not deliver half of my order! \r\n\r\nI think those are three extremely valid complaints! And I do not find that to be excessive on my part that my account should be placed in review. And under no circumstance do I feel that InstaCart should be able to keep my money for items that they did not deliver."