“They substitute items that I don’t want even though I specify no substitutions- refund only.
Then I have to waste 45 minutes to get a refund from them.
This has happened three times in a row.
It is a bait and switch,
They stupidly think I won’t notice or spend the time calling for a refund.
Beware.”
“AWFUL! No one ever even told me that I would be missing items. I was charged for the missing items. I HATE you! You broke my heart because I trusted you. Shame on you for your poor service!”
“Insta-cart fulfilled an order from Kroger for me. The driver hit my fence and caused almost $400 worth of damage. Insta-cart refused responsibility because I did not get video of the incident. If you have to use their service, make sure you have cameras rolling on the driver at all times!”