To add to the many complaints here—this is my last resort.
Instacart has refused to refund me for a double charge on my account from March 21, 2025. I provided clear screenshots, contacted customer service multiple times (including via Facebook), and even filed a complaint with the Better Business Bureau. Despite all this, Instacart still refuses to refund me for a charge that was their error.
I’m not posting here expecting a resolution—I’m exhausted from trying to deal with this. As a longtime Instacart+ member and credit card holder, I’ve spent years supporting this company. That ends now. I will be canceling my Instacart credit card and will no longer use their services for any reason.
I’m only posting this to say: BUYER BEWARE. If something goes wrong, don’t expect Instacart to make it right.
1 month ago
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