I noticed that my account had been charged an “adjustment fee”. There was no clear explaination of what this was for. In speaking with customer service I was told once a shopper has been assigned to your order and you add to the order there is a mechanism whereby the consumer is charged an adjustment fee. My fee on a $200 order was $27. The representative couldn’t explain how the fee is determined. When I stated that this had never been explained, I was told that it’s on the receipt. You need to do a deep dive into the second and third level of the receipt to find it. This subversive and deceptive way of doing business is shameful. I have cancelled my account.
4 months ago
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