“I have been arguing with Instacart customer service since I purchased these special cups on June 8th. The cups were on sale buy one get one half off, the store said they gave it to the driver but the driver did not give it to me.
I had ALL the details for the sale and the store said they can reprint the receipt. I asked Instacart for the refund of the difference owed to me - at LEAST $15.99. They said, “Oh it has to show store prices on the app” so I took SCREENSHOTS on the APP of it saying store prices.
Today they basically said too bad so sad. I am basically saying they STOLE my money.”
“We had a package delivered today. It was a father's day gift from our daughter. Upon delivery, my husband signed for it but then, the delivery person wanted to scan his ID! He refused. We are not in the habit of letting strangers scan our personal information. We felt very bad for the delivery person who started crying & said that Instacart will charge her for the item because we refused.
If this is indeed your policy, you should probably revisit it for the privacy/security of your customers & the sake of your employees.
In addition, I understand that you require this if the package contains alcohol or medications. It was neither.”
“Person “delivered” my groceries, took a photo and sent it to me. I went outside as soon as I got the image and the groceries were not there. So the driver took the photo and then stole my groceries. Don’t waste your time or money. Driver also did not follow instructions on where to leave the groceries. NEVER using them again.”
“Terrible I have had issue of double payments nothing returned and when it’s time for renewal a computer decides to change the payment option from monthly to annually without put consent not very pleased”
“Absolutely horrible! After ordering a mother's day delivery from home depot in the morning of mothers day, it was never delivered!!!! After the daunting task to get a hold of instacart, all they could do it tell me they were sorry for the inconvenience and would not refund my money! Despicable!”
“To add to the many complaints here—this is my last resort.
Instacart has refused to refund me for a double charge on my account from March 21, 2025. I provided clear screenshots, contacted customer service multiple times (including via Facebook), and even filed a complaint with the Better Business Bureau. Despite all this, Instacart still refuses to refund me for a charge that was their error.
I’m not posting here expecting a resolution—I’m exhausted from trying to deal with this. As a longtime Instacart+ member and credit card holder, I’ve spent years supporting this company. That ends now. I will be canceling my Instacart credit card and will no longer use their services for any reason.
I’m only posting this to say: BUYER BEWARE. If something goes wrong, don’t expect Instacart to make it right.”
“My elderly mom can’t go out in the cold weather. She didn’t receive four items that were all prepared foods totaling $40. The driver probably forgot about them as they were in the cooler bag and she either delivered them to someone else or stole them.
I filled out the help form, never got a response so called. Then was told to fill out appeal form only to get a response saying it was denied. No reason no explanation no nothing. I called again to be told that they were sorry but the final answer is the final answer. Lmao. They clearly don’t know me. Now I will not only dispute the amount of the items not received with my credit card but will dispute the entire amount, complain to BBB and every other site available like I’m doing now. Will never use again.”
“I noticed that my account had been charged an “adjustment fee”. There was no clear explaination of what this was for. In speaking with customer service I was told once a shopper has been assigned to your order and you add to the order there is a mechanism whereby the consumer is charged an adjustment fee. My fee on a $200 order was $27. The representative couldn’t explain how the fee is determined. When I stated that this had never been explained, I was told that it’s on the receipt. You need to do a deep dive into the second and third level of the receipt to find it. This subversive and deceptive way of doing business is shameful. I have cancelled my account.”
“Took 2.5 hours to deliver ice cream so obviously it was all melted. They had me fill out an extensive form and then STILL didn't refund me for my melted ice cream that was delivered outside of 2hrs window of food safety.”
“Four months after starting my investment, I began to feel uneasy when I attempted to make my first withdrawal. My account, which held over $7,000, was unexpectedly locked, and I was told to reach out to customer service. Despite my repeated attempts to access my funds, they ignored every request. After confiding in a colleague, they recommended I contact Chelsy Desmarais. She guided me through the process and helped me successfully recover my money.
EMAIL: Chelsy__desmarais__70__@__gmail__.__com.
Whats_App : +1 (443) -207-2425”
“I had a trial membership. There is no way to cancel it so it rolled into an annual membership that I still can't cancel. Chat assistant doesn't help. Says to go to membership page but the only option is to sign up, not cancel. Someone needs to file a lawsuit.”
“Didn't get my items after waiting 17 hours. And then they cancelled the order. This happened once before, but I got my items and they dropped it off the next day. Don't understand how the person doing the shopping before 7pm and was done before 8pm, but then disappears. They already take 4 hrs to do a job that should take 30 to 45 minutes.”
“I am once again extremely frustrated with my Instacart experience and haven’t used them in 9 months because of their sloppy practices. With one car between us, I made an exception today out of necessity and placed an order at 12:40 PM, expecting it to arrive in time for the holiday afternoon cooking. However, it's now hours past the expected delivery window and it still hasn't arrived. To make matters worse, my shopper didn’t even begin shopping until 6:30 PM—on the day before a major holiday! By the time they finally started shopping, many of the items I needed (previously marked in stock) are now out of stock. This is beyond disappointing. I understand things can get busy around the holidays, but this is completely unacceptable. I won't be using Instacart ever again. Major fail Instacart!”
“I have been an Instacart shopper and took pride in providing excellent service. Unfortunately, my account was permanently deactivated due to a cancellation rate that exceeded 15%. However, many of these cancellations were completely out of my control, such as:
1. Technical Issues: The app repeatedly froze, failed to load order details, or logged me out, which made it impossible to complete orders.
2. Customer Actions: I experienced situations where customers requested cancellations after placing orders, provided incorrect addresses, or canceled orders that still appeared active in the app.
Despite explaining this to Instacart, they failed to conduct a fair review of my case and instead applied a one-size-fits-all penalty. I’ve always tried to follow their policies, and I even outlined steps to improve, like ensuring the app runs properly and improving customer communication.
Instead of support, I was met with silence and deactivation. It’s disappointing to see a company that relies on shoppers dismiss genuine issues and refuse to address technical flaws.”
“My orders go to another nearby city. I've called many times. Lots of I'm sorry, but no solutions. The address on my profile is correct. Will ask for a membership refund.”
“Do better, period. You immediately withdraw my money from my account which handicaps me from having the funds to replace these items that I need. Your answer is to give me a credit with an expiration date. Your actions make me not want to use this service again so what good does this do me? You make your money on the convenience and this has been far from that.”
“They burned me. They dropped the groceries to the wrong Apt #2. She snagged them right away. They admitted it went to the wrong apartment. I called numerous times and never got a refund”
