“I scheduled an Instacart order to be delivered on July 7th. When the delivery arrived, the driver gave me the wrong item. I immediately tried to call him on the spot, but he ran off, telling me to reach out to customer support instead.
So I did. I created an issue ticket and was told by the customer service agent that I would hear back within 24 hours. I followed up the next day when I heard nothing, and they said now it would be 48 hours. I waited again.
After two full days with no updates, I followed up again, and was shocked to hear from a different customer service agent that I would need to bring the wrong item back to the store myself, or they would not do anything further. In other words, I was waiting for a resolution that was never going to happen. When I asked them to put that in writing, they did (attached).
This is completely unacceptable. I paid for a delivery service, got the wrong item, and was then blamed and burdened with solving the issue myself. Not only did Instacart fail to deliver correctly, they also failed to take responsibility at every level of support.
I will seriously reconsider using Instacart again, and I would caution others about trusting this service. The customer support process is slow, dismissive, and ultimately leaves you with no resolution.”
“If I could give this company a negative review I would. The company offered me a promotion then told me I didn't qualify after I placed the order and it didn't come off. I chatted with 2 representatives and was pretty much told to bad and another ended before I could finish typing. It's over priced, impossible to communicate with and basically doesn't care about retaining customers. I will never shop with them again nor recommend them”
“Instacart claimed it would deliver needed items the same night for an extra delivery charge. They proceeded to send me multiple notices saying the delivery was on its way and would arrive any minute. However, the delivery never arrived. Instead, the Instacart delivery person left it at the wrong house and took a photo of a different yard where they left it. As a result, I was out wandering around my neighborhood at night, trying to find the items I needed. Unfortunately, my items were never found. I was not angry, but just asked they either 1) have the driver pick up the mistakenly delivered items and drop them off to me or 2) send another shopper into the still open store and have them redelivered. Instacart falsely told me they couldn’t redeliver because of the retailer’s policy. I clarified that it would not be the retailer’s policy referenced here, since the retailer correctly fulfilled the order but Instacart lost it. After admitting it was their mistake, Instacart did absolutely nothing to get my needed items to me and did not care that I had counted on them for a need in the morning. They had more than an hour to correct the issue and I even offered for them to deliver it early the next morning at their earliest advertised delivery time. They repeatedly refused to do anything to get my items to me. By the time I got transferred to a supervisor, who also did nothing, it was too late for me to get the items myself so my choice to use Instacart ended up ruining my plans.”
“My order was entered at 11 a.m., it is now 3 p.m. and it still isn't showing for the shoppers....I know this because I know 2 shoppers and both said it has not hit the system yet. I'm told they hold orders until they can group them with at least two other orders for the same shopper so that they make more money. I have called twice to complain, because I canceled this same order yesterday because it was taking too long. Of course, customer service is out of the country so not only can't you understand them, they can't really do anything about the problem. This will be my last instacart order...just not worth the aggravation...”
“Unacceptable Delivery Standards
Received two separate orders today through Instacart.
The first delivery was excellent.
However, the second—delivered from Costco—was the absolute worst. I live in a third-floor walk-up (35 steps up and 35 back down) and it’s 80 degrees here today. The delivery person started with, “I can’t find parking,” and then, “I can’t park here.” For the record, I park there and so do all other delivery drivers.
Instead of bringing the order up, she left perishable items—beef, chicken, and vegetables—on the unairconditioned, public lobby floor, right in front of the steps. Not only did I have to make four separate trips myself, but two other customers’ receipts were left scattered on the lobby floor as well.
I called customer service and all I got was an apology and a refund for the meat. That’s not acceptable. This is not the standard I expect, especially as I have goods delivered to four different locations. I’m now looking into other delivery services.
Bottom line: Unreliable and disappointing. Consider other options if you care about your food arriving safely and conveniently.”
“Paid for priority delivery. Over two hours later they haven’t even assigned a shopper. Called customer support and the guy I could understand was basically like “Meh, we’ll get to it eventually.”
Cancelled my order. The refused to send an email for the refund”
“I ordered dinner from a restaurant through instacart and when my order never arrived the customer support agents were quick to let me know they have nothing to do with the restaurant portion of the app. I contacted uber eats (via chat as there were no numbers working) about the missing order, they took the complaint ticket @ 3:30 buy responded @ 11pm to let me know I had no claim to a refund. Even after I let them know I had received a code for the driver and I have a ring camera that proves he never delivered my order, expensive lesson learned.”
“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100.
Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause.
Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges.
Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence.
To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”
“I have been arguing with Instacart customer service since I purchased these special cups on June 8th. The cups were on sale buy one get one half off, the store said they gave it to the driver but the driver did not give it to me.
I had ALL the details for the sale and the store said they can reprint the receipt. I asked Instacart for the refund of the difference owed to me - at LEAST $15.99. They said, “Oh it has to show store prices on the app” so I took SCREENSHOTS on the APP of it saying store prices.
Today they basically said too bad so sad. I am basically saying they STOLE my money.”
“We had a package delivered today. It was a father's day gift from our daughter. Upon delivery, my husband signed for it but then, the delivery person wanted to scan his ID! He refused. We are not in the habit of letting strangers scan our personal information. We felt very bad for the delivery person who started crying & said that Instacart will charge her for the item because we refused.
If this is indeed your policy, you should probably revisit it for the privacy/security of your customers & the sake of your employees.
In addition, I understand that you require this if the package contains alcohol or medications. It was neither.”
“Person “delivered” my groceries, took a photo and sent it to me. I went outside as soon as I got the image and the groceries were not there. So the driver took the photo and then stole my groceries. Don’t waste your time or money. Driver also did not follow instructions on where to leave the groceries. NEVER using them again.”
“Terrible I have had issue of double payments nothing returned and when it’s time for renewal a computer decides to change the payment option from monthly to annually without put consent not very pleased”
“Absolutely horrible! After ordering a mother's day delivery from home depot in the morning of mothers day, it was never delivered!!!! After the daunting task to get a hold of instacart, all they could do it tell me they were sorry for the inconvenience and would not refund my money! Despicable!”
“To add to the many complaints here—this is my last resort.
Instacart has refused to refund me for a double charge on my account from March 21, 2025. I provided clear screenshots, contacted customer service multiple times (including via Facebook), and even filed a complaint with the Better Business Bureau. Despite all this, Instacart still refuses to refund me for a charge that was their error.
I’m not posting here expecting a resolution—I’m exhausted from trying to deal with this. As a longtime Instacart+ member and credit card holder, I’ve spent years supporting this company. That ends now. I will be canceling my Instacart credit card and will no longer use their services for any reason.
I’m only posting this to say: BUYER BEWARE. If something goes wrong, don’t expect Instacart to make it right.”
“My elderly mom can’t go out in the cold weather. She didn’t receive four items that were all prepared foods totaling $40. The driver probably forgot about them as they were in the cooler bag and she either delivered them to someone else or stole them.
I filled out the help form, never got a response so called. Then was told to fill out appeal form only to get a response saying it was denied. No reason no explanation no nothing. I called again to be told that they were sorry but the final answer is the final answer. Lmao. They clearly don’t know me. Now I will not only dispute the amount of the items not received with my credit card but will dispute the entire amount, complain to BBB and every other site available like I’m doing now. Will never use again.”
“I noticed that my account had been charged an “adjustment fee”. There was no clear explaination of what this was for. In speaking with customer service I was told once a shopper has been assigned to your order and you add to the order there is a mechanism whereby the consumer is charged an adjustment fee. My fee on a $200 order was $27. The representative couldn’t explain how the fee is determined. When I stated that this had never been explained, I was told that it’s on the receipt. You need to do a deep dive into the second and third level of the receipt to find it. This subversive and deceptive way of doing business is shameful. I have cancelled my account.”
“Took 2.5 hours to deliver ice cream so obviously it was all melted. They had me fill out an extensive form and then STILL didn't refund me for my melted ice cream that was delivered outside of 2hrs window of food safety.”
“Four months after starting my investment, I began to feel uneasy when I attempted to make my first withdrawal. My account, which held over $7,000, was unexpectedly locked, and I was told to reach out to customer service. Despite my repeated attempts to access my funds, they ignored every request. After confiding in a colleague, they recommended I contact Chelsy Desmarais. She guided me through the process and helped me successfully recover my money.
EMAIL: Chelsy__desmarais__70__@__gmail__.__com.
Whats_App : +1 (443) -207-2425”
“I had a trial membership. There is no way to cancel it so it rolled into an annual membership that I still can't cancel. Chat assistant doesn't help. Says to go to membership page but the only option is to sign up, not cancel. Someone needs to file a lawsuit.”
