“I canceled because of your response to my report of my Burger King drink smelling like cleaner and you didn’t feel I should be reimbursed. How ridiculous. In general your service isn’t very good, orders are always late even though you charge an absurd service fee. You might be worse than DoorDash. Terrible customer service. Why should I pay you to bring me a drink that is not drinkable? Of course I canceled.”
“I ordered from Jet's Pizza in Franklin Tennessee. I prepaid a tip which was a mistake on my part. The order never arrived. I watched the driver drive right by me when I was waiting outside I called him and I texted him and he still could not figure out where I was. Instacart said they were going to refund my purchase which never happened but they would not refund the tip.”
“I canceled Instacart on January 9th, 2024 because I did not utilize their services enough to continue with a membership. On 09/02/2024, eight months later Instacart fraudulent charged another annual membership fee. On yesterday 09/02/2025, Instacart fraudulent charged another membership on a credit card with an expired date even though auto renewal has long been deactivated. If you are thinking of a membership with Instacart “Proceed with caution!”
*** Not to mention the one time I used Instacart my Kroger Fuel points were stolen by the delivery person***”
“Placed an order and the delivery person lied about delivering it. She did not and my money was kept my instacart. Over $100 dollars for an order and they refused to refund, credit or redelivery. That was unacceptable and the picture the person took of the delivery showed the bags in her car. SMH>>>> not at my door.”
“I am so disappointed, I left a order through Instacart from H MArt , I got charged $108 for bunch old smelly vegetables, the one they supposed trash it , they threw it in plastic bags and send it to my door, when I checked the receipt to many hidden fees, including $17 adjacent!!!!!!! I called Instacart customer care, they refunded me some , i advising everyone never order fresh food because you are throwing money in trash the way I did!!!!”
“Was upcharged over $60 without approval by me. No notice until delivery and shopper said take it up with Instacart. They said no refunds, exchanges, adjustments and that I should adjust my substitution settings.
ADJUSTMENTS (H-E-B) 1 WEIGHT ADJUSTMENTS
Prime Beef Brisket (per unit) $6.49 /lb
Adjustment: 6.0 lb replaced with 16.0 lb
16.0 lb x $6.49
Subtotal before weight adjustment: $38.94
Adjustment: $64.90
Final item price: $103.84”
“Instacart is an irresponsible, incompetent, and completely disrespectful company toward its customers. I ordered $197.86 worth of groceries that I never received, and their only “proof of delivery” is a ridiculous photo of groceries in the trunk of a car — not at my home, not in my possession.
After insisting and appealing, they denied me any refund, credit, or redelivery, completely ignoring the clear evidence that they failed. Now, they are even threatening to block my account over alleged “failed deliveries” that are not my fault — this is outright abuse and a total lack of ethics!
Instacart doesn’t deserve a single penny of my money. Their “customer service” is a bad joke, with no ability or willingness to resolve real problems. If you want to lose your money and be treated like a worthless number, go ahead and use Instacart.
I will keep fighting for what I’m owed and will not let this injustice go unpunished.”
“I scheduled an Instacart order to be delivered on July 7th. When the delivery arrived, the driver gave me the wrong item. I immediately tried to call him on the spot, but he ran off, telling me to reach out to customer support instead.
So I did. I created an issue ticket and was told by the customer service agent that I would hear back within 24 hours. I followed up the next day when I heard nothing, and they said now it would be 48 hours. I waited again.
After two full days with no updates, I followed up again, and was shocked to hear from a different customer service agent that I would need to bring the wrong item back to the store myself, or they would not do anything further. In other words, I was waiting for a resolution that was never going to happen. When I asked them to put that in writing, they did (attached).
This is completely unacceptable. I paid for a delivery service, got the wrong item, and was then blamed and burdened with solving the issue myself. Not only did Instacart fail to deliver correctly, they also failed to take responsibility at every level of support.
I will seriously reconsider using Instacart again, and I would caution others about trusting this service. The customer support process is slow, dismissive, and ultimately leaves you with no resolution.”
“If I could give this company a negative review I would. The company offered me a promotion then told me I didn't qualify after I placed the order and it didn't come off. I chatted with 2 representatives and was pretty much told to bad and another ended before I could finish typing. It's over priced, impossible to communicate with and basically doesn't care about retaining customers. I will never shop with them again nor recommend them”
“Instacart claimed it would deliver needed items the same night for an extra delivery charge. They proceeded to send me multiple notices saying the delivery was on its way and would arrive any minute. However, the delivery never arrived. Instead, the Instacart delivery person left it at the wrong house and took a photo of a different yard where they left it. As a result, I was out wandering around my neighborhood at night, trying to find the items I needed. Unfortunately, my items were never found. I was not angry, but just asked they either 1) have the driver pick up the mistakenly delivered items and drop them off to me or 2) send another shopper into the still open store and have them redelivered. Instacart falsely told me they couldn’t redeliver because of the retailer’s policy. I clarified that it would not be the retailer’s policy referenced here, since the retailer correctly fulfilled the order but Instacart lost it. After admitting it was their mistake, Instacart did absolutely nothing to get my needed items to me and did not care that I had counted on them for a need in the morning. They had more than an hour to correct the issue and I even offered for them to deliver it early the next morning at their earliest advertised delivery time. They repeatedly refused to do anything to get my items to me. By the time I got transferred to a supervisor, who also did nothing, it was too late for me to get the items myself so my choice to use Instacart ended up ruining my plans.”
“My order was entered at 11 a.m., it is now 3 p.m. and it still isn't showing for the shoppers....I know this because I know 2 shoppers and both said it has not hit the system yet. I'm told they hold orders until they can group them with at least two other orders for the same shopper so that they make more money. I have called twice to complain, because I canceled this same order yesterday because it was taking too long. Of course, customer service is out of the country so not only can't you understand them, they can't really do anything about the problem. This will be my last instacart order...just not worth the aggravation...”
“Unacceptable Delivery Standards
Received two separate orders today through Instacart.
The first delivery was excellent.
However, the second—delivered from Costco—was the absolute worst. I live in a third-floor walk-up (35 steps up and 35 back down) and it’s 80 degrees here today. The delivery person started with, “I can’t find parking,” and then, “I can’t park here.” For the record, I park there and so do all other delivery drivers.
Instead of bringing the order up, she left perishable items—beef, chicken, and vegetables—on the unairconditioned, public lobby floor, right in front of the steps. Not only did I have to make four separate trips myself, but two other customers’ receipts were left scattered on the lobby floor as well.
I called customer service and all I got was an apology and a refund for the meat. That’s not acceptable. This is not the standard I expect, especially as I have goods delivered to four different locations. I’m now looking into other delivery services.
Bottom line: Unreliable and disappointing. Consider other options if you care about your food arriving safely and conveniently.”
“Paid for priority delivery. Over two hours later they haven’t even assigned a shopper. Called customer support and the guy I could understand was basically like “Meh, we’ll get to it eventually.”
Cancelled my order. The refused to send an email for the refund”
“I ordered dinner from a restaurant through instacart and when my order never arrived the customer support agents were quick to let me know they have nothing to do with the restaurant portion of the app. I contacted uber eats (via chat as there were no numbers working) about the missing order, they took the complaint ticket @ 3:30 buy responded @ 11pm to let me know I had no claim to a refund. Even after I let them know I had received a code for the driver and I have a ring camera that proves he never delivered my order, expensive lesson learned.”
“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100.
Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause.
Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges.
Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence.
To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”
“I have been arguing with Instacart customer service since I purchased these special cups on June 8th. The cups were on sale buy one get one half off, the store said they gave it to the driver but the driver did not give it to me.
I had ALL the details for the sale and the store said they can reprint the receipt. I asked Instacart for the refund of the difference owed to me - at LEAST $15.99. They said, “Oh it has to show store prices on the app” so I took SCREENSHOTS on the APP of it saying store prices.
Today they basically said too bad so sad. I am basically saying they STOLE my money.”
“We had a package delivered today. It was a father's day gift from our daughter. Upon delivery, my husband signed for it but then, the delivery person wanted to scan his ID! He refused. We are not in the habit of letting strangers scan our personal information. We felt very bad for the delivery person who started crying & said that Instacart will charge her for the item because we refused.
If this is indeed your policy, you should probably revisit it for the privacy/security of your customers & the sake of your employees.
In addition, I understand that you require this if the package contains alcohol or medications. It was neither.”
“Person “delivered” my groceries, took a photo and sent it to me. I went outside as soon as I got the image and the groceries were not there. So the driver took the photo and then stole my groceries. Don’t waste your time or money. Driver also did not follow instructions on where to leave the groceries. NEVER using them again.”
