I scheduled an Instacart order to be delivered on July 7th. When the delivery arrived, the driver gave me the wrong item. I immediately tried to call him on the spot, but he ran off, telling me to reach out to customer support instead. So I did. I created an issue ticket and was told by the customer service agent that I would hear back within 24 hours. I followed up the next day when I heard nothing, and they said now it would be 48 hours. I waited again. After two full days with no updates, I followed up again, and was shocked to hear from a different customer service agent that I would need to bring the wrong item back to the store myself, or they would not do anything further. In other words, I was waiting for a resolution that was never going to happen. When I asked them to put that in writing, they did (attached). This is completely unacceptable. I paid for a delivery service, got the wrong item, and was then blamed and burdened with solving the issue myself. Not only did Instacart fail to deliver correctly, they also failed to take responsibility at every level of support. I will seriously reconsider using Instacart again, and I would caution others about trusting this service. The customer support process is slow, dismissive, and ultimately leaves you with no resolution.