Login
Start Free Trial Are you a business? Click Here
Jill Krystofinski Mantell
Unacceptable Delivery Standards Received two separate orders today through Instacart. The first delivery was excellent. However, the second—delivered from Costco—was the absolute worst. I live in a third-floor walk-up (35 steps up and 35 back down) and it’s 80 degrees here today. The delivery person started with, “I can’t find parking,” and then, “I can’t park here.” For the record, I park there and so do all other delivery drivers. Instead of bringing the order up, she left perishable items—beef, chicken, and vegetables—on the unairconditioned, public lobby floor, right in front of the steps. Not only did I have to make four separate trips myself, but two other customers’ receipts were left scattered on the lobby floor as well. I called customer service and all I got was an apology and a refund for the meat. That’s not acceptable. This is not the standard I expect, especially as I have goods delivered to four different locations. I’m now looking into other delivery services. Bottom line: Unreliable and disappointing. Consider other options if you care about your food arriving safely and conveniently.
1 week ago
Read Instacart Reviews
Instacart has a 1.1 average rating from 45 reviews