Instacart claimed it would deliver needed items the same night for an extra delivery charge. They proceeded to send me multiple notices saying the delivery was on its way and would arrive any minute. However, the delivery never arrived. Instead, the Instacart delivery person left it at the wrong house and took a photo of a different yard where they left it. As a result, I was out wandering around my neighborhood at night, trying to find the items I needed. Unfortunately, my items were never found. I was not angry, but just asked they either 1) have the driver pick up the mistakenly delivered items and drop them off to me or 2) send another shopper into the still open store and have them redelivered. Instacart falsely told me they couldn’t redeliver because of the retailer’s policy. I clarified that it would not be the retailer’s policy referenced here, since the retailer correctly fulfilled the order but Instacart lost it. After admitting it was their mistake, Instacart did absolutely nothing to get my needed items to me and did not care that I had counted on them for a need in the morning. They had more than an hour to correct the issue and I even offered for them to deliver it early the next morning at their earliest advertised delivery time. They repeatedly refused to do anything to get my items to me. By the time I got transferred to a supervisor, who also did nothing, it was too late for me to get the items myself so my choice to use Instacart ended up ruining my plans.