It took me about 8 goes to do the imprint correctly which was a hassle, the last impression they accepted in my opinion looked a little worse than previous attempts but was happy they finally accepted it. The veneers arrived quite quickly, I think. I looked at them & thought, they were quite small, so I tried them on thinking that maybe they wouldn't fit but they did & looked very impressive, I can now teeth smile for pics for probably the first time in my life. I did find them a tad difficult to get off, which I suppose is ok as you don't want them moving in your mouth, do you? Ultimately, I would recommend this company.