I ordered on 12th Nov unfortunately I changed my mind and sent unused kit back they received on 18th Nov 19 said I would be refunded within 14 working days upon checking this I was then told it would be 30 days due to their own terms and conditions its been over 30 days now and still no refund my emails are ignored my concerns get deleted on social media and customer service say there's nothing they can do except email the refund department I'm well within my rights to have my money back as sent back item within the 14 day cooling off period I have never known such a poor experience with a company like instasmile STAY AWAY they can't even follow their own terms and conditions and treat customers poorly I want my money back