Ken Fall
This review is a heads up for people ordering DOW blue foam in California. Insulation4us claims to have it available on their website. Our company's need for the blue color is what led us to their site. We though we were going to receive "blue" foam, but when we received it, it was charcoal in color. For some reason, Insulation4us would not make shipment using their fright system with a delivery cost of $60. Instead, we were made to use our own courier, which jacked up the price of the product. When we discovered that the foam was not blue, as they had represented, they told us that they would take back the foam for a %30 restocking fee. Here's the rub... We paid more for shipping than the foam was worth. We'd have to spend that again, plus another %30 to be able to return the foam. The product was misrepresented and Insulation4us takes no responsibility for helping resolve the issue. If you order something with shipping arranged by you and it ends up not being what you want (even if it's Insulation4 us responsibility), don't expect any help from them. I've been buying products for my shop for 35 years and don't think I've had such a negative experience. Now, I'm sitting on foam I have no use for, with zero help from Insulation 4 us.
3 weeks ago
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insulation4us has a 4.36 average rating from 168 reviews
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