“Took way too long to receive my purchased product. Called and/or text the company several times before getting a confirmation on shipping eta. Then the 1st delivery only had 3 of the 18 rolls of insulation on my invoice. Got the remaining 15 2 days later. Very frustrating when you have to slide your schedule out because of delays like this. I cannot believe customer satisfaction has gotten this bad. Lowes sucks and Insulation4 US is right there with them!!!!!”
“Wasn't happy what so ever.First of all I thought it was glass and the measurements I thought was for the outside of curb and couldn't return because of insane return cost of $167 so I'm stuck with it.Was first and last time I would ever use anything other than Velux”
“Only needed 9 packs but had to buy 12.
Shipping proved a low priority for Insulation4Us.
Price was okay. Shipping charge was too low to be worthwhile for haulers so I4US pretended it was on its way when in fact no one would take the job until a week of me waiting on a project that needed the insulation in order to progress. TR”
“A repeat customer for a reason.
Excellent service from start to finish.
Product shipped was well packaged - not to mention reasonable priced!
The polycarbonate sheets suit our custom-built Greenhouses quite well.”
“UPDATE: I was assisted by Nuala Gonzalez who facilitated the return of the incorrect flashing and sent out the correct one at no additional charge. She was helpful and professional and I want to give credit where credit is due. I am very happy with the outcome and would advise anyone having difficulty with the first person you speak to to ask for a supervisor because they have the authority to do things that the front line customer service reps do not. John, Heber Utah”
“I accidentally purchased the wrong flashing for a roof window. Both products were sent at the same time so I am not sure why the order wasn't questioned. I wished to return it but they would not take it back. There clearly is no concern for the needs of the customer. This is new product never used, most online retailers because of the possibility of error take things back without question. It is too risky to buy from them you might as well buy from Amazon or better yet a local distributor who will not take your money and leave you stuck. Now I have to throw away a perfectly good flashing kit. This company is lousy don't believe fake reviews this is a genuine experience. John Hernandez, Heber Utah.”
“I placed an order for Owens Corning Thermafiber, with a deliver time quoted of 1 week. Two weeks later Insulation4Us said they were going to need me to double my payment for the product I had ordered. Complete scam.”
“I needed some insulation quickly to help reduce noise in some walls our church was constructing in a short schedule to support our ministries. Insulation4us was key to my finding some insulation for metal studs (actually 16 inches wide) and providing it at a good price and promptly. Unfortunately I didn't have time to get a pic showing the insulation but here is a picture of one of two walls that we put up quickly and I had to keep ahead of the guys hanging the insulation.”
“UPDATE: After posting this review, Insulation4US called me and I had extra insulation of the correct width delivered by the end of the day. It was frustrating that the whole process took nearly two months, but I understand that mistakes happen and if I had caught it earlier it likely would have been easier to fix. The problem did get fixed in the end, and I have an insulated attic! Yippee! Thank you, Fiona!
Insulation4us delivered the wrong size of insulation. I ordered 24" wide and they delivered 16" wide. Because the batts were wrapped in heavy opaque plastic, you can't see the information on the labels until you open them. We didn't discover the problem because my attic has a plywood "floor" and we were placing the batts directly on top, not between studs(or rafters or whatever they're called in an attic). We ordered just enough to fully cover the floor at 24" wide. With 16"wide only 2/3rds of my attic is insulated! I understand, mistakes happen. But when I contacted insulation4us to point out the error I was given a runaround. Yes, I used what they delivered and it can't go back in the bag. But they delivered the wrong width! I proposed the simple solution of sending me enough material to finish the job, 1/3rd of my original order. My customer service representative (Shauna) directed me to a warehouse manager (Garry). Garry told me he would investigate and get back to me, but he did not. I sent another email reminding him of my existence and my partially insulated attic. Nothing. I sent Shauna another email. Shauna told me to talk to Garry. I sent Garry another email, he said he'd get back to me at "end of business". That was two weeks ago. This whole thing has taken over a month. All I want is an insulated attic! 2/3rds insulated isn't worth anything.”
“I ordered Owens Corning EcoTouch R30 Wood Framing Unfaced Batt 9.5" x 24" x 48" (R30). Website was easy to navigate. I found what I needed and process payment quickly. Price was competitive. Insulation was delivered within an expected time frame. All insulation was accounted for.”
“Insulation4us delivered the wrong size of insulation. I ordered 24" wide and they delivered 16" wide. Because the batts were wrapped in heavy opaque plastic, you can't see the information on the labels until you open them. We didn't discover the problem because my attic has a plywood "floor" and we were placing the batts directly on top, not between studs(or rafters or whatever they're called in an attic). We ordered just enough to fully cover the floor at 24" wide. With 16"wide only 2/3rds of my attic is insulated! I understand, mistakes happen. But when I contacted insulation4us to point out the error I was given a runaround. Yes, I used what they delivered and it can't go back in the bag. But they delivered the wrong width! I proposed the simple solution of sending me enough material to finish the job, 1/3rd of my original order. My customer service representative (Shauna) directed me to a warehouse manager (Garry). Garry told me he would investigate and get back to me, but he did not. I sent another email reminding him of my existence and my partially insulated attic. Nothing. I sent Shauna another email. Shauna told me to talk to Garry. I sent Garry another email, he said he'd get back to me at "end of business". That was two weeks ago. This whole thing has taken over a month. All I want is an insulated attic! 2/3rds insulated isn't worth anything.”
“Insulation4US outright stole $1,500 from us. We purchased $1,500 worth of insulation in March of 2024. They kept delaying shipment and finally stated they could not fulfill the order, but they "had another company that could" for an extra $500 plus we would have to unload the truck ourselves. We asked for a refund since they could not fulfill our order but they never gave us our money back.
We attempted a chargeback on our credit card only to find out that they have a clause in their contract that you can't charge back an order more than 60 days after it was placed. THIS COMPANY IS A SCAM. They are deliberately and purposely stealing people's money. Avoid at all costs.”
Hi Andrea,
Thank you for your review.
Sorry to hear that not everything was to your satisfaction. As a result I have taken the liberty into looking at what went wrong with your order.
It seems there were access issues to your property that you did not make us aware of even after we had requested information if there were any restrictions prior to delivery.
We attempted 3 times to deliver your order after which you agreed it was unsafe to have a large vehicle deliver and it was best to have a smaller vehicle make the delivery. All of this could have been avoided and delivery would have been made on the first attempt if this information was provided at the time of order.
The Damage that occurred was minimal considering that the material had 3 abandoned deliveries which could have been avoided and were all transit related damages. The manufacturer Kingspan informed us that the material was still fit for purpose.
The Damage that occurred was minimal considering that the material had 3 abandoned deliveries. All transit related damages
also the material on one bundle had the plastic torn no damage and on the corner slightly damaged. Kingspan it was usable.
Stating that we were unresponsive is not accurate at all as we rearranged deliveries for you. As stated if we were informed that your property was not suitable for a larger delivery vehicle it would have arrived in a smaller van on the first delivery.
Regards
Insulation4US
“The experience was not what I expected. Ordered was the Corning R38 - 24x48 bats. The aroma that came from the bats made the entire family sick . . . . . it was so bad that we had to put all the bats outside of the garage as it was causing burning eyes, and respiratory issues with the family.
On top of all that they shorted the order by ONE bat - $72.10 may not seem a lot to most but this was our Thanksgiving Day meal budget and the company "Insulation 4US" has yet to acknowledge the short even though pictures were sent to Garry . . . . So with this shorted product - there was no savings - if I were to do again I would definatley buy local and cut out this middle man.”
“I ordered a large amount of insulation from this company, after almost 2 weeks without any shipping information I asked what was going on. I was told it was out of stock and they offered an unfaced substitute. I said no, but when will you have it in stock. I was the. Told they couldn’t ship it to me because Kraft facing was not allowed in my state. Which is a lie. You can buy it at any box store. I also researched it and yea it is allowed. I asked for a full refund. I was told it was given to accounting for the refund. It’s been 3 weeks and I can’t get a reply from them. I’m in the verge of notifying https://reportfraud.ftc.gov/ of this isn’t resolved in the next couple days.”
