“The product was acceptable. They didn't know when they would be able to ship it though so I had to spend money on a Uhaul and time out of my work day to go pick it up an hour away.”
“I placed a order for a addition I was doing over my garage. The price was right and shipping was reasonable considering to save me from having to drive into town to load up five bags of insulation. I received an email a little while later stating they weren’t delivering in my area and I Could drive two hours away to pick it up. That cut quite a bit into my savings but considering I have family in the area I decided to go ahead and do it. I got home with it and realized a few days later it was not the right stuff. I ordered paperfaced batting And just received regular batting. Not worth the drive back to exchange. Overall they communicated fairly well. I was kind of surprised they didn’t offer anything considering it was the wrong order and it was very inconvenient. I did tell them I would just make it work though. I respect that it’s not worth them making a delivery for smaller orders but they should state that on their website.”
“The price on the attic insulation was very good. The delivery was prompt. The delivery driver was courteous. The packaging, however, was filthy. I have never experienced anything so dirty. Everything that came in contact with the packaging became sooty and dirty. I went to the hardware store to compare the packages of insulation on their shelves. Packaging in the store was dusty, though not filthy.”
“On this particular order I had to cancel the order because when they delivered the order it was wrong in the time period that they gave me to re-deliver the order was not acceptable. The person that I spoke to was very professional and on top of things he should be recommended for good work”
“everything was good/fast delivery, excellent and very helpful driver/, except two broken bags - 6 dirty batts which I need to cut in half and 6 halves discard.”
“My order has not arrived yet this morning, so I'm writing this review a little early. My order seems to be arriving promptly and kudos for that, but; one area that might have helped me is allowing me to pick up the order myself if you shipped it locally. If you had told me it was within say- 50 miles of my location, I would gladly have picked it up myself and saved myself the $60.00 shipping charge. You offer a great service, but it certainly would have been better for me if I could have picked up the order myself. That said, since the order hasn't arrived yet this morning, I don't know where it came from. So the point may be mute for me but that added service might help someone else someday. Thanks in advance for your quick response.
Regards,
Ron”
