I placed a order for a addition I was doing over my garage. The price was right and shipping was reasonable considering to save me from having to drive into town to load up five bags of insulation. I received an email a little while later stating they weren’t delivering in my area and I Could drive two hours away to pick it up. That cut quite a bit into my savings but considering I have family in the area I decided to go ahead and do it. I got home with it and realized a few days later it was not the right stuff. I ordered paperfaced batting And just received regular batting. Not worth the drive back to exchange. Overall they communicated fairly well. I was kind of surprised they didn’t offer anything considering it was the wrong order and it was very inconvenient. I did tell them I would just make it work though. I respect that it’s not worth them making a delivery for smaller orders but they should state that on their website.