“I ordered the ViperII vapor barrier on April 14, 2022 and received it one week later. Unfortunately, the roll of ViperII was poorly packaged and the packaging was heavily damaged. As a consequence multiple layers of the vapor barrier were perforated during the transport. Since we need the full roll for covering the area under our slab, we could not complete the slab preparation. A few days later I sent the pictures to Insulation4US. They responded quickly stating that they would contact the supplier. 4 weeks later (today is May 25, 2022), the issue is still not solved. I needed to cancel the concrete pour and cannot even schedule the concrete pour since I do not know when I will receive the replacement. This is extremely frustrating!
I am revising my rating from 1 to 5 stars. The reason is that Insulation4US forwarded my complaints about the bad packaging and the ensuing damages to the producers. After quite a few emails the producers sent me a new roll of the vapor barrier through Insulation4US. And this time the packaging was much better. I very much appreciate the help by Fiona in the office. I am a happy costumer and will order again from Insulation4US.”
Hi,
Thank you for your review.
We are very sorry that your order arrived damaged. Unfortunately, the product you purchased has moved out to a long lead time. We are waiting on this product to come back into stock before we can send a replacement out to you.
We have also opened a case with the carrier which we have emailed you about. As the goods left our warehouse in perfect condition we have to open a dispute with the carrier for damaging the product during transit. This is why we requested photos of the damage from you.
We will speak with the warehouse today and see if we can send out an alternative product as we are still waiting on the product that you ordered to come into stock.
Again so the carrier did damage your product and we are also looking into improving the packaging.
Regards
Insulation4US
“Insulation4US outright stole $1,500 from us. We purchased $1,500 worth of insulation in March of 2024. They kept delaying shipment and finally stated they could not fulfill the order, but they "had another company that could" for an extra $500 plus we would have to unload the truck ourselves. We asked for a refund since they could not fulfill our order but they never gave us our money back.
We attempted a chargeback on our credit card only to find out that they have a clause in their contract that you can't charge back an order more than 60 days after it was placed. THIS COMPANY IS A SCAM. They are deliberately and purposely stealing people's money. Avoid at all costs.”
“I ordered a large amount of insulation from this company, after almost 2 weeks without any shipping information I asked what was going on. I was told it was out of stock and they offered an unfaced substitute. I said no, but when will you have it in stock. I was the. Told they couldn’t ship it to me because Kraft facing was not allowed in my state. Which is a lie. You can buy it at any box store. I also researched it and yea it is allowed. I asked for a full refund. I was told it was given to accounting for the refund. It’s been 3 weeks and I can’t get a reply from them. I’m in the verge of notifying https://reportfraud.ftc.gov/ of this isn’t resolved in the next couple days.”
“Large array of insulation available. Personel very responsive to emails and calls. Would be 5 stars except for delay in shipping on orders. However, will continue to use them for all insulation needs.”
“You came through when Home Depot didn't, thank you so much. I will recommend you to all of the people that ask me about insulation on my FB build page.”
“Took my money even tho they didn’t have the product I ordered in stock. Switched it with another product and after a month of not showing up I had to go pick it up 2.5 hours away. Awful customer service”
“Fast delivery, very good quality insulation, made my work easy. I used insulation sheets for my garage and definitely I noticed a difference in temperature. It’s not as hot any more.”
“It took over 7 weeks to deliver the material. Ordering was smooth but very poor customer service, I had to call them multiple times to ask on the delivery”
