I ordered 24 rolls of a specific product which was a little over $30 per pack but learned after placing the order that it was not available. Received a call from Fiona, who was great BTW, explaining the issue. Was told I would receive a higher R value product for my project. So I agreed to the change however on delivery day I only received 19 rolls of product (which was $52 per roll) which was short of what was needed for my project. I originally ordered enough to cover 720 sq ft but received 712. When I requested a refund for at least one roll I never heard back from anyone. At that price and cost of delivery I could have ordered from Home Depot. On a side note, Fiora and Ruth from customer service were very helpful.