Placing my online order went smoothly. A few days later I got a call from Insulation4US and was informed that they were unable to ship the insulation to my address without an additional freight charge of $250. Niall was very courteous and explained the problem and my options in detail. After the phone call, he sent an email explaining everything again. I ended up canceling my order. The cancellation and refund went through quickly with confirmation emails sent at every step. I would order from Insulation4US in the future if they are able to deliver to my area without an additional charge.