I was unfortunate to have to apply for insurance claim for car insurance - and even though the insurance provider themselves were not prompt and didnt even have updated info on their sites, I was able to reach Insurance Market support swiftly and get a reply and a call back from lovely Ashmy Arackal who took her time to ask me through all the process and details. This was my first time experiencing car accident ever so I immensely appreciated her help and would highly recommend Insurance Market. On a separate note, if anyone needs to raise a claim with a policy purchased through Insurance Market - skip calling the provider directly and call IM, people like Ashmy will guide you and help you save your time and stress.