*** was a good guide and we enjoyed learning about Bath and Lacock and *** was a good bus driver. The only issue we had was when we were dropped off at a hotel in London to wait for transportation to our hotels. There were 6 of us who had hotels further from the other passengers. We were told the taxi driver would be there is 5 minutes and that we would save an hour by taking the taxi and not remaining on the bus. We waited about 30 minutes for the driver and we were not delivered to our hotel for almost another hour. I was under the impression that we would be at our hotel by 6:30 p.m. We didn't arrive at our hotel until after 8 p.m. which was 5 hours from the time we left Lacock. That part was very frustrating and unacceptable to all of us. There should have been other transportation for those of us who were in hotels further from the city center. Seems this could have been better planned since our hotel locations were known in advance.