Dealing with International Friends the company was a delight. The people who contacted me, including ***, were helpful and friendly, both through email and when we arrived at the port. The reason I gave 4 stars instead of 5 was because of the driver we had. He was late picking us up, and after only 20 minutes on the highway, he stopped to buy himself coffee, breakfast and petrol, all things that probably should have been done beforehand. He was also not very smooth with his driving, and he was watching television and/or reading on his phone half the time he was driving. When we got to the hotel, I got my own luggage out (he did get my mom's), but then basically refused to leave until I gave him a tip. I was planning to tip; I know it is customary, but his lack of service and his demand of one was really off-putting.