Despite the high cost for this 3 day trip, was quite happy with the itinerary, accommodation, very good guides (Jamie, Robin, Artemis) and drivers, yet extremely dissappointed to find out that had to pay extra Gbp19 for the Urquhart Castle and boat cruise, while the optional trip to Highlands and LochNess was already paid when booked the trip package. The day before departure asked for last minute updates and got absolutely no response from Jessica/ agency representative that confirmed my booking. Also, we did not receive any printed itinerary/ program or other specific informative material for those 3 days. Felt a bit that the agency was mainly concerned to get their money.