Terrific service. I booked way ahead and was informed in a later email that due to a cycling event in London on my day of departure, traffic might clog the streets. That warning allowed me to plan ahead. I ordered my cab early and was taken to the pickup point in plenty of time. Paul came into the lobby with an electric screen with my first name on it. He must have identified me by the bag next to me, and he identified himself. He loaded me into an immaculate SUV, loaded my bag into the back, and we took off. He picked up a family of five and all headed for Southampton. He took the family to the cruise terminal and then as a courtesy dropped me off at my B&B. Needless to say I will use this service on my return to London from Southampton.