The tour guide was funny, efficient and informative and the bus driver was also a nice guy. The tours to Stonehenge and Windsor Castle were quite seamless and the guide was very clear with his instructions. At our drop-off point where we were due to catch a smaller vehicle which would take us to our hotel. They didn't turn up on time so we had to wait...which was no problem. One fellow passenger's bags were accidentally offloaded by the driver (along with some other passengers bags) and he was very upset. However the guide kept double checking everything and would have discovered this anyway. He just made a 'mountain out of a molehill'. We would not hesitate to use this company again.