Our guide was friendly and entertaining. Obviously, the time at warner brothers was excellent because you are on your own to explore and there was plenty of time to enjoy the attraction. Otherwise, it was a poor experience and I would not use this company again. The bag check was very unorganized. The driver really tapped the breaks often and hard. The hotel drop off process was a disaster. Unfortunately our hotel was the last drop off... which I understand (somebody has to be last) but it took nearly an hour of circling narrow streets to drop off just the first family. Literally the giant coach barely made several turns. Everyone on the bus and on the street was spotting to make sure we didn't hit anything. It was nerve wracking. The driver had to get out several times to survey the roads to see how to go and where we would fit. At the second drop off, we opted to get off too and call an uber. At the rate we were going, I would have wasted my entire evening (in London) on that coach being stressed out. Clearly the route was not planned on the best way for a giant coach to get through the crazy streets of London to deliver families to their various hotels. The concept was good, the execution terrible.