Disappointing Customer Service & Lack of Transparency
I’ve had a frustrating experience with InterNations regarding their membership policies. After facing an issue with refunds and cancellation, I attempted to contact their support team multiple times—only to be met with complete silence.
It appears that once a customer raises concerns related to refunds, the platform becomes unresponsive. This lack of transparency and accountability makes me question the platform’s integrity.
For a service that promotes global connection and community, it’s disheartening to see such poor communication practices. I would caution others to be mindful of this before committing to a paid membership. A genuine platform should prioritize its members' concerns, not avoid them.
I hope InterNations improves its customer support moving forward.
2 months ago
InterNations GmbH has a
1.2
average rating
from
148
reviews