I immediately realised there was a problem with my order when I received the email acknowledgement and I tried to cancel part of the order online straightaway whilst it was still processing and before it could even get to being despatched but this is where your automation falls down. With most other companies I buy from online you can go back and cancel your order at any time in line with UK consumer law but not with your site...instead i not only had to wait for it to be processed, despatched and delivered, i then had to rebox it, repost it at my own expense and then wait for the refund. This is just not necessary to put customers through this