Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,589 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,589 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

Write Your review

Tell us how Internet Reptile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing 4ft viv for my upcoming bearded dragon and along with all the equipment and decor I will need all at a good price and fast delivery . I will definitely be reusing Internet Reptile again in the future”

Helpful Report

Posted 13 hours ago

“I needed a replacement heat source for my snake and Internet Reptile had the best price. Delivery was very quick and the item was well packaged. I'm very impressed, would happily buy from this website again!”

Helpful Report

Posted 2 days ago

“Very efficient service and an easy to use website”

Helpful Report

Posted 2 days ago

“I have ordered wrong Arcadia lamp (not smart one) so sent it back to replace with the correct one or refund - opted for refund as I had hardly any response from their customer services. The item was unpacked and sent to the company as per instructions on the 25th by DPD with tracking number and picture that the item has been received. Since then I had zero response to my messages and beg for my money back in several emails - no response yet and it's 2nd of December. This is the company that provides zero support so good luck if you need to send anything back.”

Helpful Report

Posted 3 days ago

“Delivered fast and efficieng”

Helpful Report

Posted 4 days ago

“Very happy with my order some of the bugs was dead but they sent me a replacement very quick will definitely buy again very happy”

Helpful Report

Posted 5 days ago

“Superb supplier of Reptile goods. Is our "go to" online. Great products, great prices and offers, huge range. Excellent customer service. Only had one issue in past 5 or more years with an item broken on delivery, but it was instantly sorted and a new one sent out. Great communication and you really feel valued. Super fast delivery and well packaged. All round, exactly what you would expect! Highly recommend!”

Helpful Report

Posted 1 week ago

“They deliver fast and are cheaper then the other reptile stores”

Helpful Report

Posted 1 week ago

“Always on time easily ordering”

Helpful Report

Posted 1 week ago

“Internet Reptiles is always fantastic! My orders always arrive on time, the prices are great. Their service is reliable, straightforward, and consistently excellent. I always shop with this company and highly recommend them to anyone looking for reptile supplies!”

Helpful Report

Posted 1 week ago

“Item came quickly and securely, would recommend to anyone”

Helpful Report

Posted 1 week ago

“I always get all my food and items from internet reptiles. The food always arrives fresh and lasts for a long time. I would definitely recommend them for all your reptile needs.”

Helpful Report

Posted 1 week ago

“Ordered several punnets of feeder snails. They arrived quickly and in good condition. Perfect for my BTS. Very pleased. Thank you!”

Helpful Report

Posted 2 weeks ago

“Great product, as described. Fast delivery.”

Helpful Report

Posted 2 weeks ago

“I have used internet reptile a few times for my Tortoises substrate and always fast delivery so far so no complaints”

Helpful Report

Posted 2 weeks ago

“I was very disappointed this time as lots of them were dead and didn't last long what was alive”

Helpful Report

Posted 2 weeks ago

“Fantastic company, very fast shipping. All items are packaged well and not broken. Large variety of items to choose from. definitely recomend.”

Helpful Report

Posted 3 weeks ago

“I had to return an item under warranty for exchange and internet reptile sorted this quickly even giving me a returns link to arrange pick up from my house by the postal service. Item was replaced in a reasonable timeframe.”

Helpful Report

Posted 3 weeks ago

“the best shop ever , thank u”

Helpful Report

Posted 4 weeks ago

“I ordered some springtails and woodlice to be delivered. They arrived while I was at work and the package was left upside down. The container the woodlice were in was not properly sealed, and thus all of the woodlice escaped before I opened the box. When I emailed to ask for a replacement to be sent, I was simply given a refund with no acknowledgement of a replacement. I am happy I got a refund, hence 3 stars and not 1 or 2, but I'd expect better with delivery of live animals.”

Helpful Report

Posted 4 weeks ago

Internet Reptile is rated 4.8 based on 12,589 reviews