Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,390 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,390 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some luve food and Uvb bulbs. Products are great and the delivery was swift. Only issue i had was with the delivery company. Box 1 of 2 was delivered fine but the driver had to "find"box 2 which was the UVB bulbs. I witnessed the driver just throwing boxes arround while searching. The Ubv bulb box was squashed once found, however due to them being well packaged, the bulbs were all safe.”

Helpful Report

Posted 1 week ago

“Bought 2 black vivs for my Hognose snakes, absolutely gorgeous tanks but I'm not sure why they have glass bottoms as it's a definite weakness and isn't needed. It would make it sturdier and stronger having a wooden bottom so a design rethink would be a good idea, assembly was pretty straightforward... although I have the front glass upside down on one of them. Would definitely recommend this product though, came earlier than expected too”

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Posted 3 weeks ago

“Its very fast delivery and an easy website to use very good”

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Posted 3 weeks ago

“All live food came in good numbers and health and the service team were helpful when I had trouble tracking my order”

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Posted 4 weeks ago

“Sorry to say but 1 box only had 1 live locusts in it This has never happened before”

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Posted 1 month ago

“Good service especially when it comes to live food”

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Posted 1 month ago

“Amazing choice. Amazing quality. Amazing price. Website is great. Only thing that lost the star was how badly the box was taped. 2nd time too. But everything else Amazing Highly recommended But tape work needs some adjusting”

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Posted 1 month ago

“2nd time using internet reptile Great prices everything came well packaged delivery was abit slow only thing i can say that was bad”

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Posted 2 months ago

“I ordered quite a few items for my gecko, bit of an upgrade really. DHP, Arcadia ProT5 UVB light, habitat dimming thermostat, new eco terra rock cave hide, pebble corner water bowl and another water bowl for my grandsons beardie. One of the water bowls was out of stock, so they refunded me, but would have preferred them to notify me with a replacement, but when I contacted they they offered to pay the postage if I Ordered another one. Choose standard postage 5-7 days (I think) and it took 10 days to arrive.”

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Posted 2 months ago

“The query is still ongoing”

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Posted 3 months ago

“Delivery always prompt and good products. Most insects also good.”

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Posted 4 months ago

“Great supplies”

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Posted 4 months ago

“Quick delivery and easy to order from, shame the hide tore the substrate bag.”

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Posted 6 months ago

“My order arrived promptly and securely, with a quality product.”

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Posted 6 months ago

“Mostly good experience”

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Posted 7 months ago

“Goods okay but courier was hopeless. Bag of tortoise bedding also arrived with a cut in it.”

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Posted 7 months ago

“Gentleman on phone in shop was very helpful”

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Posted 7 months ago

“Customer service is brilliant even when you have issues someone is ready and willing to help resolve. Products delivered quickly and in good condition. Will be using this supplier again”

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Posted 8 months ago

“Order of fruitflies. Unfortunately arrived damaged by Royal Mail. Internet reptile immediately sent replacement. Unfortunately this also was crushed by Royal Mail. IR issued a quick refund. Internet reptile were great and quick at dealing with the issues but in future don't use Royal Mail.”

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Posted 8 months ago

“Couldn't get the banana flavour locally for my tortoise so this is the way forward. Arrived on time with no issues. Competitive price as well. Thank you”

Helpful Report

Posted 9 months ago

Internet Reptile is rated 4.8 based on 12,390 reviews