Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,516 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orders arrived fairly quickly. Still waiting on a reply for the faulty T5 shade dweller uvb lamp I returned. Would've given a 5 star rating but heard nothing in return. Everything else was perfect.”

Helpful Report

Posted 1 week ago

“Fast delivery, but one item came damaged already, I have emailed but I’m assumed they don’t work on weekends so im waiting a while for them to get back, that or they are very slow”

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Posted 1 week ago

“Had an issue with a damaged strip light when it arrived, internet reptile sent me a replacement straight away, with no issues, thank you.”

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Posted 3 weeks ago

“Order process was easy, delivery was fast, had a little problem when order arrived but was quickly rectified”

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Posted 2 months ago

“Very reasonably priced and very quick service”

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Posted 2 months ago

“Quick delivery, all live food was packed well and in good condition.”

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Posted 2 months ago

“Fast delivery, good quality items and helpful customer service”

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Posted 2 months ago

“Lovely packaged great quality but took longer than I expected to arrive”

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Posted 2 months ago

“Ordered some luve food and Uvb bulbs. Products are great and the delivery was swift. Only issue i had was with the delivery company. Box 1 of 2 was delivered fine but the driver had to "find"box 2 which was the UVB bulbs. I witnessed the driver just throwing boxes arround while searching. The Ubv bulb box was squashed once found, however due to them being well packaged, the bulbs were all safe.”

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Posted 4 months ago

“Bought 2 black vivs for my Hognose snakes, absolutely gorgeous tanks but I'm not sure why they have glass bottoms as it's a definite weakness and isn't needed. It would make it sturdier and stronger having a wooden bottom so a design rethink would be a good idea, assembly was pretty straightforward... although I have the front glass upside down on one of them. Would definitely recommend this product though, came earlier than expected too”

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Posted 4 months ago

“Its very fast delivery and an easy website to use very good”

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Posted 4 months ago

“All live food came in good numbers and health and the service team were helpful when I had trouble tracking my order”

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Posted 4 months ago

“Sorry to say but 1 box only had 1 live locusts in it This has never happened before”

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Posted 4 months ago

“Good service especially when it comes to live food”

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Posted 5 months ago

“Amazing choice. Amazing quality. Amazing price. Website is great. Only thing that lost the star was how badly the box was taped. 2nd time too. But everything else Amazing Highly recommended But tape work needs some adjusting”

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Posted 5 months ago

“2nd time using internet reptile Great prices everything came well packaged delivery was abit slow only thing i can say that was bad”

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Posted 6 months ago

“I ordered quite a few items for my gecko, bit of an upgrade really. DHP, Arcadia ProT5 UVB light, habitat dimming thermostat, new eco terra rock cave hide, pebble corner water bowl and another water bowl for my grandsons beardie. One of the water bowls was out of stock, so they refunded me, but would have preferred them to notify me with a replacement, but when I contacted they they offered to pay the postage if I Ordered another one. Choose standard postage 5-7 days (I think) and it took 10 days to arrive.”

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Posted 6 months ago

“The query is still ongoing”

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Posted 7 months ago

“Delivery always prompt and good products. Most insects also good.”

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Posted 8 months ago

“Great supplies”

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Posted 8 months ago

Internet Reptile is rated 4.8 based on 12,516 reviews