Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,615 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,615 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant company, good choice of live food, easy to track the delivery, the goods were packed with care and arrived undamaged. Unfortunately for me the fruitflies I bought did arrive all dead BUT when talking them about the issue they were friendly and helpful. They sent me out a new lot of fruitflies (which arrived all alive) free of cost that basically arrived quickly. Great communication would recommend and will be buying again!”

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Posted 1 week ago

“They deliver fast and are cheaper then the other reptile stores”

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Posted 3 weeks ago

“Overall, great service and customer experience.”

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Posted 1 month ago

“I use 3000+ crickets a month and I have used Internet Reptile for this for a few years now. The prices are great and the quality of the livefood is excellent and always well packed. The website states that livefood is sent for next day delivery if ordered before 12pm but over the past few months this has not been the case. I make sure I order my livefood before 10am but it has not been dispatched until the next day, sometimes the day after. They should not advertise next day delivery if they aren't going to actually do it.”

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Posted 1 month ago

“Very good acrylic enclosure for slings fast delivery”

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Posted 3 months ago

“Orders arrived fairly quickly. Still waiting on a reply for the faulty T5 shade dweller uvb lamp I returned. Would've given a 5 star rating but heard nothing in return. Everything else was perfect.”

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Posted 4 months ago

“Fast delivery, but one item came damaged already, I have emailed but I’m assumed they don’t work on weekends so im waiting a while for them to get back, that or they are very slow”

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Posted 4 months ago

“Had an issue with a damaged strip light when it arrived, internet reptile sent me a replacement straight away, with no issues, thank you.”

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Posted 4 months ago

“Order process was easy, delivery was fast, had a little problem when order arrived but was quickly rectified”

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Posted 6 months ago

“Very reasonably priced and very quick service”

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Posted 6 months ago

“Quick delivery, all live food was packed well and in good condition.”

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Posted 6 months ago

“Fast delivery, good quality items and helpful customer service”

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Posted 6 months ago

“Lovely packaged great quality but took longer than I expected to arrive”

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Posted 6 months ago

“Ordered some luve food and Uvb bulbs. Products are great and the delivery was swift. Only issue i had was with the delivery company. Box 1 of 2 was delivered fine but the driver had to "find"box 2 which was the UVB bulbs. I witnessed the driver just throwing boxes arround while searching. The Ubv bulb box was squashed once found, however due to them being well packaged, the bulbs were all safe.”

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Posted 7 months ago

“Bought 2 black vivs for my Hognose snakes, absolutely gorgeous tanks but I'm not sure why they have glass bottoms as it's a definite weakness and isn't needed. It would make it sturdier and stronger having a wooden bottom so a design rethink would be a good idea, assembly was pretty straightforward... although I have the front glass upside down on one of them. Would definitely recommend this product though, came earlier than expected too”

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Posted 8 months ago

“Its very fast delivery and an easy website to use very good”

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Posted 8 months ago

“All live food came in good numbers and health and the service team were helpful when I had trouble tracking my order”

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Posted 8 months ago

“Sorry to say but 1 box only had 1 live locusts in it This has never happened before”

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Posted 8 months ago

“Good service especially when it comes to live food”

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Posted 9 months ago

“Amazing choice. Amazing quality. Amazing price. Website is great. Only thing that lost the star was how badly the box was taped. 2nd time too. But everything else Amazing Highly recommended But tape work needs some adjusting”

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Posted 9 months ago

Internet Reptile is rated 4.8 based on 12,615 reviews