Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,390 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,390 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

Write Your review

Tell us how Internet Reptile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st order I was happy came in a poly box frozen still frozen This order All frozen were basically decomposing in a cardboard box they’re all unusable I tried using them but no they stink and fall apart I didn’t want to leave a bad review but you asked”

Helpful Report

Posted 3 weeks ago

“I payed for next day delivery as I needed a tank asap and I didn’t receive it until 8 days later I’m extremely disappointed.”

Helpful Report

Posted 4 months ago

“Ordered the wrong items as the website directly me incorrectly, had to send some bits back. Annoying process where you have to email first, no way to do it online. Put on the email how the website directed me incorrectly so ordered the wrong stuff, that bit was ignored when they replied and I was just told how to return. I then had to pay £9 to post back. Will never use this apparent online company that don’t even have a decent return process”

Helpful Report

Posted 4 months ago

“Cancelled my order a week after it was due to be delivered. Pretty crappy for a shop called 'internet' reptiles”

Helpful Report

Posted 5 months ago

“Item came damaged and took to long to get resolved”

Helpful Report

Posted 5 months ago

“This is a very troubling and disturbing experience with my recent order. My delivery was delayed twice, taking over four days to arrive. To my surprise, out of the three packs of frozen food I ordered, only one was included in the parcel. Even more disappointing, the one pack that did arrive—a pack of frozen mice—was completely defrosted, with blood leaking everywhere. I cannot express how dissatisfied I am with my first experience ordering from Internet Reptile. Not only were items missing from my order, but the item I did receive was damaged and unusable. Considering I paid £10 for what was supposed to be a reliable frozen delivery service, I expect this to be better than disappointing. The only suggestion I have is to record unpacking video because there could be be issue.”

Helpful Report

Posted 5 months ago

“Order 6 packs of ProRep Hemp Bedding. The courier randomly dropped the parcel on the driveway of a neighbour's house under the rain without knocking on neighbour's or my door. Very irresponsible. Sent the same message to Internet Reptile Support but got no reply and now they are asking for my review. What a joke! Would not order from Internet Reptile again.”

Helpful Report

Posted 5 months ago

“Ordered thermostat, it didn't work, returned it which cost me time,money and stress”

Helpful Report

Posted 7 months ago

“Very poor. Received order, broken hide and chipped water bowl due to poor packaging. Broken tub of worms and worms all over the box. Emailed customer service over a week ago and still not been dealt with. Very disappointed”

Helpful Report

Posted 7 months ago

“First delivery arrived Friday and missing frozen goods. Messaged but no reply all weekend. Reply on Monday contacted was told already delivered, then told it was on its way. Frozen goods arrived 3 days after shipping. All defrosted, stinking and rotting. I contacted and asked to escalate. I was told they would try to get a replacement. Then Ben (manager?) said I would get a replacement. No tracking info, no updates for when. I contacted again asking when I would receive and got back a tracking number, no conversation, nothing, not even the link or the courier company info. Parcel was dumped outside my porch, not where I had requested in storage box on drive or even in my porch, just left out in the open on my drive. Really poor service. No offer of recompense due to me now having to dispose of rotting snake food or that I had to go elsewhere as my snakes were due to be fed. It will take a very desperate situation for me to use this company again. Very dissatisfied”

Helpful Report

Posted 7 months ago

“I ordered a clear mantis enclosure and it was not clear instead it had white plastic and black text all over it, what a scam.”

Helpful Report

Posted 7 months ago

“I called because I couldn't see on the website where to cancel my subscription, they guy on the phone was extremely bizarre and just spoke over the top of me. I found how to cancel, and will never order from here again, more than half of the locusts are always dead!”

Helpful Report

Posted 7 months ago

“I ordered on 16th July and still haven’t received the thermostat that I paid for. I contacted internet reptile and told them that my old thermostat had broken and I needed a replacement for my snake who’s life depends on it. I haven’t heard from them for weeks and it seems clear they are only interested in money not the well being of animals!!! Keep well clear of this company”

Helpful Report

Posted 8 months ago

“Still waiting on right order”

Helpful Report

Posted 8 months ago

“The Golden fruit flies which are stated as being 'flightless' are definitely able to fly and are now loose in my house. May wish to update your description.”

Helpful Report

Posted 8 months ago

“Still not arrived, taking ages to get a fix. Buying extras elsewhere while I wait.”

Helpful Report

Posted 8 months ago

“Not happy with the quality of the meal worms , 85% of them had died, well love to still keep ordering due to very convenient but quality was poor, sorry, Josh.”

Helpful Report

Posted 9 months ago

“Both boxes taped together, cage box ripped & mesh of cage also ripped. Will not use this company again.”

Helpful Report

Posted 9 months ago

“Shocking Customer care when it comes to damaged items. Still no reply over a week I have waited and still nothing.”

Helpful Report

Posted 9 months ago

“Horrible company Non exsistingt customer service Sent out dead live food Ignored my emails and live chat requests for replacements Avoid this company”

Helpful Report

Posted 10 months ago

Internet Reptile is rated 4.8 based on 12,390 reviews