Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,856 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 14th September 2026

196

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service.”

Helpful Report

Posted 10 hours ago

“messed up my order and refused to send it again. Appalling customer service and they did not care. I wanted locusts but they only sent out the other ones. Will never purchase from them again”

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Posted 1 month ago

“Not happy as I paid for next day delivery an gt them 3 days later its wrong”

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Posted 1 month ago

“Half of them were dead and they ARE NOT SILENT crickets”

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Posted 1 month ago

“I ordered live food, spent a good £20 or so on live food just for it to arrive, multiple boxes of insects and not a single one alive. Multiple emails later & still no reply from internet reptile. Terrible.”

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Posted 2 months ago

“Package arrived damaged emailed and got no response”

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Posted 2 months ago

We're sorry to read this. We've checked our records but haven't been able to locate the email you mention. If your message didn't reach us, we'd be more than happy to investigate the damage and help resolve the issue if you could get in touch with your order details.

Posted 2 months ago

“Took so long to come even when I played for priority shipping”

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Posted 5 months ago

“DO NOT BUY FROZEN FOOD, IS A GAMBLE!! Delivery driver obviously mistaken the address, I was in my house the whole week and waited for the parcel, the update say “left a card call us back” no card was left, the package got destroyed and internet reptiles had 0 accountability, the result was 50£ in their pocket without the ability to claim it back, what a scam (been buying from them for 2 years and that’s their support)”

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Posted 6 months ago

“item was missing from parcel. Flat pack box did not arrive with items received. this is a christmas present for a young person in care. Not happy after waiting so long for this item. Wilma welsh.”

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Posted 8 months ago

“Delivered my package to the wrong address & not responding to emails”

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Posted 9 months ago

“I have ordered wrong Arcadia lamp (not smart one) so sent it back to replace with the correct one or refund - opted for refund as I had hardly any response from their customer services. The item was unpacked and sent to the company as per instructions on the 25th by DPD with tracking number and picture that the item has been received. Since then I had zero response to my messages and beg for my money back in several emails - no response yet and it's 2nd of December. This is the company that provides zero support so good luck if you need to send anything back.”

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Posted 9 months ago

“Absolutely disgusting how you treat customers who say you are wrong as I sent 2 T5 34” back as they were faulty you said they had water in them from a desert species where the tank is 135 oc so I paid £9 to send me them back after 8 days I received 2 x 46” T5 which don’t even fit the tank so someone has either pinched them or they were faulty an you sent them back an got refunded for them I have sent numerous messages but have been ignored over the years I’ve spent thousands of pounds with you as I have 37 Uromastyx an order all my stats an T5 with you but this time you’ve made me angry”

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Posted 10 months ago

“The crickets arrived dead.”

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Posted 11 months ago

“Appalling service. Delivery of frozen reptile food did not arrive on time. Courier didn’t leave parcel, card, phone call, nothing. Did not return for 4 days. Left parcel outside with rotten reptile food. Company refusing to give a refund or help. Sending me to PayPal. Will not get a manager to discuss. DO NOT USE THIS COMPANY! This is not the first time I’ve had this issue. Disgusting service.”

Helpful Report

Posted 1 year ago

“Ordered castors and got all hatched flies which die within a couple of days. I asked for a refund and it’s seems customer service isn’t something internet reptile is good at! Barely a response from what I’m guessing is an automated response!”

Helpful Report

Posted 1 year ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

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Posted 1 year ago

“1st order I was happy came in a poly box frozen still frozen This order All frozen were basically decomposing in a cardboard box they’re all unusable I tried using them but no they stink and fall apart I didn’t want to leave a bad review but you asked”

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Posted 1 year ago

“I payed for next day delivery as I needed a tank asap and I didn’t receive it until 8 days later I’m extremely disappointed.”

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Posted 1 year ago

“Ordered the wrong items as the website directly me incorrectly, had to send some bits back. Annoying process where you have to email first, no way to do it online. Put on the email how the website directed me incorrectly so ordered the wrong stuff, that bit was ignored when they replied and I was just told how to return. I then had to pay £9 to post back. Will never use this apparent online company that don’t even have a decent return process”

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Posted 1 year ago

“Cancelled my order a week after it was due to be delivered. Pretty crappy for a shop called 'internet' reptiles”

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Posted 1 year ago

Internet Reptile is rated 4.8 based on 12,856 reviews