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Internet Reptile Reviews

4.8 Rating 11,409 Reviews

95 %

of reviewers recommend Internet Reptile

Company Reviews

Product Reviews

4.8

Based on 11,409 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

Unit 10 Clarke Road
Nottingham
NG2 3JJ

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Internet Reptile 5 star review on 28th November 2023

Internet Reptile 5 star review on 28th November 2023

Internet Reptile 5 star review on 2nd November 2023

Internet Reptile 5 star review on 28th October 2023

Internet Reptile 5 star review on 28th October 2023

Internet Reptile 5 star review on 28th October 2023

Patrycja Insadowska

Internet Reptile 5 star review on 21st October 2023

Tracey Mitchell

151

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why would anyone send a basking lamp, via post without using protective packaging and having fragile item written on the packaging. Lamp delivered smashed in pieces, not surprising really! After over a week of emailing (also an item was not delivered, apparently consignment had been split by DPD) and having to send a package back with a smashed bulb in, I was asked if I would like the missing item resending, which I confirmed I did, for the very next day confirmation of a refund for the missing item and the smashed bulb. Unfortunately I will not be using internet reptiles again (this was my first time I used them) as anyone who thinks it’s acceptable to send a fragile item without any protective protection and having to email for a week with concerns and chasing up, which could be solved in a 5 minute phone call isn’t worth the hassle.”

Posted 2 weeks ago

“Paid for 24 hour delivery, product did not arrive for 7 days and no one responded to my emails about this, no customer care at all, will not be using again”

Posted 1 month ago

“Not received half of my order yet”

Posted 2 months ago

“Not very good order placed on 25 August and still not arrived 11 September 23 .”

Posted 2 months ago

“I ordered three bulbs from here and they all stopped working after a day, my fittings all work so they must be faulty bulbs.”

Posted 3 months ago

“Have ordered in the past with no issue, this time however when I did have an issue 8 or 9 emails went ignored, they claimed they went to the spam folder only after I mentioned leaving a bad review, strange you found my emails after I mentioned that lol. I was then told I wouldn't be getting refunded for delivery, even though dpd only tried twice and sent the item back to them after 6 days, I provided proof for this. I was told I would need to claim delivery costs back through dpd myself, all of this with no apology for the weeks worth of unanswered emails. Do not use Internet Reptile, they were good once and now treat customers like mushrooms, kept in the dark and fed s...”

Posted 3 months ago

“I paid for next day delivery but it took 3 days to dispatch to courier and didn't receive it for another 2 days. Items inside were damaged. Tried to get in contact for a delivery refund but no reply. Ordered locusts and they were absolutely tiny for the description. Won't be ordering from here again will be ordering from another reliable supplier.”

Posted 3 months ago

“the crickets were delivered in a bag normally they come in boxes, transferred to a cricket box i got from you a while back, most of them died in the first few days and the box was then taken over my maggots so had to get rid of them all as could not feed them to my gecko. good service last time however this time not impressed the bags are not good.”

Posted 5 months ago

“Had a really bad experience with and accessories kit I purchased, kit arrived with wrong parts and some broken. Customer service was awful as they weren't willing to offer anything for this inconvenience and showed a huge lack of care towards this. Definitely will Not be purchasing any more after this. Overall very disappointing”

Posted 5 months ago

“The snails that were delivered, 3 were deceased. I've emailed you twice about it, only to get no reply.”

Posted 5 months ago

“Terrible. Would not recommend. My order arrived 1-2 days late despite having paid to have it delivered EARLY (FROM the order date, NOT the dispatch date). Notified you via email that I would not be in on the day of delivery two days prior to its arrival, and received an email that completely glossed over that fact. The item arrived and was left in the sun for 3 and a half days. I contacted you asking for a refund and was not only denied, but the individual that I spoke to refused to take accountability and kept coming up with excuses. I shall not be buying from you again.”

Posted 5 months ago

“Some of my live food arrived dead , one of the bulbs I brought was smashed and they where late on the order/delivery .”

Posted 5 months ago

“All crickets were dead within 2 days of being delivered. Normally they'd last at least a week-10 days”

Posted 5 months ago

“Awful experience to be honest. Ordered bulk locusts of 100 and only had 23 that were not dead! Customer Service were not helpful at all. They wouldn't refund my £3.99 p+p because I ordered a few dubias at £2.89 and because "they were fine" I wasn't entitled to it. So I've now had to re order from somewhere else and a few dubia's cost me nearly £8! Won't be using again...”

Posted 6 months ago

“Shocking customer service”

Posted 6 months ago

“Still not received my order”

Posted 6 months ago

“Ordered mealworms was sent marioworms Sent email was told to send photos of my order and order details which I done. Still waiting for what i actually ordered to arrive. Was first time using this supplier and will be the last”

Posted 6 months ago

“I was a bit gutted they used DPD local. Never arrived until gone 2pm the next day and on the brink of defrosting. But that's not their fault. My main issue is that I ordered mostly for the fluffs (3-5g) and received everything but the fluffs! Ended up having to go to a shop, which isn't easy at 20 miles away when working full time from home, during their opening hours. Bit gutted to only receive a partial order and the bit I wanted and needed most be missing.”

Posted 7 months ago

“Purchased a microclimate evo connected 3 on July 6th it arrived while I was out of town when I got home I set the thermostat up as instructed both the yellow and blue channels functioned as they should however the red channel was going way over the set temperature or dropping way below the required temperature which has triggered bother the over and under alarms on the stat contacted the customer support to describe the issue a day later I received a reply which simply said turn the alarm notification off, That's all good and well turning the alarm off but that doesn't fix the fault with the red channel probe which is unusable and could potentially kill my animal if used as it's giving false readings, As of now I've heard nothing more from Internet reptile they haven't offered a replacement or a refund absolutely horrendous customer service you would think they would be quick to resolve the issue especially when customers are spending £160 on a single item, I'll change my review if they rectify the issue until then I will not be buying from this company again.”

Posted 7 months ago

“I ordered a replacement I’ve bulb and it did not work when it arrived. I have emailed support and also sent a message on the website but have not had any response.”

Posted 7 months ago

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Internet Reptile is rated 4.8 based on 11,409 reviews