Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,390 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,390 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcelforce didnt leave a card to notify me they had attempted to deliver. Did they even try? When I enquired about my order with internet reptile they couldnt help with where my order was. Poor communication and no reply to chase up emails.”

Helpful Report

Posted 3 weeks ago

“2 heat bulbs I brought off you guys was blown so no good,the ceramic heat holder I brought didn’t work”

Helpful Report

Posted 1 month ago

“I have ordered form this company afew times now, no problems, until now. I order a vivarium and cabinet, the cabinet arrived damaged qnd no sign of the vivarium. It's frustrating that you can't contact them by phone if you've ordered online. it's fine u til you have a problem I'm currently £300 down, not happy and wo t be ordering g from them again”

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Posted 2 months ago

“When my bugs came quite a few of them were dead. I fed and watered them like instructions said and within a week there was loads of them dead i only had a few alive ones.”

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Posted 4 months ago

“I ordered 2 items. Received an emailing confirming my order and that I would receive a further email when my items had been dispatched. After 3 days I chased this up and was told I would receive my items the next day. 2 days later my items arrived, one broken. I requested a refund and this was processed in 3 days. Really poor communication throughout the whole process, I won’t be using them again.”

Helpful Report

Posted 5 months ago

“1 item paid for “out of stock” the next day even though still for sale on website? Took over a week to deliver and had to send email to the company to chase delivery, by this point another item was also out of stock. Some of the boxes ordered were also damaged. Won’t be using again”

Helpful Report

Posted 6 months ago

“The mealworm arrived going off so had to throw them away I will be ordering more hope not arrive unsuitable 24/6/2024 thanks ian Williams”

Helpful Report

Posted 10 months ago

“Only had a few alive! I ordered medium and they were more like small”

Helpful Report

Posted 1 year ago

“The prices are good and the delivery was quick, but the caves I ordered arrived smashed. I sent a photo of them still in the box, and was told I could not get a refund or even a replacement sent out unless I make preparations to post the smashed pieces back”

Helpful Report

Posted 1 year ago

“Good prices but package was sent to wrong address, despite me putting in the correct one not sure how that happened. Package said it was delivered but only half was, took all weekend to chase up the other half of the package that contained the live food just to find 90 per cent of the live insects were already dead. Not sure if that’s a testament to how they were sent or because the package was presumably left outside in the bad weather for days at the wrong address. Never had this kind of problem ordering food before with other sites so it’s a little off putting for me to say the least, such a shame.”

Helpful Report

Posted 1 year ago

“The vivarium i ordered came scratched. I complained and asked for a replacement part or partial refund. they issued me shopping a voucher which i don`t want/need. They just ignore my messages, very unprofessional”

Helpful Report

Posted 1 year ago

“The size of the livefood that I ordered was very small even though I ordered large/ medium size. I also emailed the company about it and nothing was done.”

Helpful Report

Posted 1 year ago

“I gave it two stars because the heat mat did eventually turn up and it works. I ordered it on a Saturday and paid extra for the item to be delivered quicker (the website said by Tuesday)...but it had not even been dispatched until the day after it was due to arrive. And only then, I believe, because I emailed your company to check on it. Meanwhile, my gecko had no decent heating in his vivarium and I had to leave the house heating on in the living room all night during a spell of freezing weather. I did not get an apology just a matter of fact email saying it had at last been dispatched on the wednesday.... and it still did not arrive till Friday evening.... Not impressed.”

Helpful Report

Posted 1 year ago

“I ordered two bulbs and one has blown already after a week”

Helpful Report

Posted 1 year ago

“One of my items came broken I did send an email just have had no response were as the other item was ok just unsure whether to use this service again now”

Helpful Report

Posted 1 year ago

We're sorry to see this, if there is ever an issue with an item just let us know and we'll quickly resolve it for you. Thanks for bringing this to our attention. §

Posted 1 year ago

“Dispatch time was slow, delivery was slow, locust were dead in tub which they would be in a slow turnover, I wouldn't recommend this company at all and will never use them again”

Helpful Report

Posted 1 year ago

“Incorrect items arrived and also items missing. Took days to speak with someone to only be issued a refund rather than have missing/correct items sent out.”

Helpful Report

Posted 1 year ago

“I placed an order recently and after receiving the order I found that my product was not fit for purpose as it was fitted with a european plug and there was no statement to say that this would be the case on the website and the photos used on the website clearly show a UK plug is fitted. I emailed the contact details provided on the website to make them aware and have been completely ignored. Not impressed at all.”

Helpful Report

Posted 1 year ago

“Ordered the Exo Terra reptile cave, first one arrived broken they sent out a replacement and again it was broken but even worse than the first one. Sorted that out but also had another question and the customer service that I was emailing completely ignored the question and haven't heard anything from them since”

Helpful Report

Posted 2 years ago

“Item arrived promptly however it had leaked all inside the bag/box”

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Posted 2 years ago

Internet Reptile is rated 4.8 based on 12,390 reviews