Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,574 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,574 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some springtails and woodlice to be delivered. They arrived while I was at work and the package was left upside down. The container the woodlice were in was not properly sealed, and thus all of the woodlice escaped before I opened the box. When I emailed to ask for a replacement to be sent, I was simply given a refund with no acknowledgement of a replacement. I am happy I got a refund, hence 3 stars and not 1 or 2, but I'd expect better with delivery of live animals.”

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Posted 1 week ago

“Stuff was great but delivery was rubbish give you a delivery date then keep cancelling waited a week wich is no good to me”

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Posted 1 week ago

“I’ve recently ordered snails from you on 2 occasions , the first order was really good well packed as always and the snails were in good condition . However the second order was like it had been on the shelf for quite a while the snails were in poor condition and the the egg carton had been well eaten with lots of droppings in the carton .”

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Posted 1 week ago

“The substrate i orderd and everything was very good price thats why I chose Internet reptile over my local reptile shops as there not guaranteed to have what I want. But I orderd super tubs off locusts large 3 tubs costing me 10.70 for them to have like 10 medium locusts in and being just a regular tub when you can get that from my shop or any near you locally for 9 quid i could get 4 tubs. Very disappointing 😞. I emailed they said its because there fresher then shop brought 🤣🤣. Never heard such nonsense they come from same place. Stick to your local shop if they sell live insects but everything else go with Internet reptile.”

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Posted 2 weeks ago

“Order 2 Tri-sense thermo hygro could not get them to work never got back to me phone twice said get back to me never did so not happy”

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Posted 4 weeks ago

“Really disappointed with my order this time. I ordered a bag of X-LARGE locusts and when when I received my order, there were about 20 of a size that I needed to feed my reptiles. The rest were tiny. When I complained I was told that they would grow to size in a few days! Definitely not good enough. My reptiles need to be fed now and not in a few days. They should put out of stock on the website if they cannot supply the size required.”

Helpful Report

Posted 3 months ago

“Good prices, good delivery times, unfortunately the springtails I’d ordered with another couple of items had spilled out into the box. The packaging inside the box wasn’t enough so the items were rattling around. An elastic band around the springtails container would at least have prevented it from coming open.”

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Posted 3 months ago

“order places 19/12 promised del next day fri 20th dod didnt del till sat.custpmer wanted them fri to take to site.”

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Posted 10 months ago

“Came in good time but badly packed and one of the jars of tortoise pellets had emptied into the box which meant they went everywhere when I opened it. Not a bad review as I don’t know how it was handled by the couriers but obviously not great for me.”

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Posted 10 months ago

“Products great value for money , but customer services is shocking 4 emails plus messages on website , not good .”

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Posted 11 months ago

“I ordered sphagnum moss and with all substrate, it needs to be frozen or baked to ensure mites are not in the moss. However, upon opening my bag of moss I found several spiders inside. I felt absolutely awful as I was in the process of baking the moss, I can’t understand why such a big company isn’t doing something to ensure small critters aren’t harmed or LIVING in what they sell!”

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Posted 11 months ago

“Prompt service. One item faulty and in the process of arranging a replacement thermostat. 3 working fine.”

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Posted 11 months ago

“Order a light and something else. The other item was delivered and works great but never received the light. Emailed but got no reply.”

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Posted 11 months ago

“Parcel came opened, maybe need better tape. Courier took pic. Gladly nothin missing. Products were good thank u”

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Posted 1 year ago

“Unfortunately I can't write a review as I am still awaiting delivery. This problem lies squarely with the delivery company”

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Posted 1 year ago

“I ordered two sizes of fishing nets, but received the wrong size, I was told the bar code on the product was wrong. Currently waiting for the replacements of the size I ordered.”

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Posted 1 year ago

“Locusts arrived quickly and securely. I think maybe 1 or 2 dead, which is expected. However, they were much smaller than expected and varied in size quite a lot, bit disappointed.”

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Posted 1 year ago

“Good value products, difficult to find cheaper elsewhere, but if you have a problem they will ignore your contacts for support. I wouldn't buy anything expensive from them again like vivariums or lighting etc. In this case the bugs arrived dead, total waste of money. Happy to update the review when/if they reply to my request for refund/replacement/extra bugs on my next order.”

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Posted 1 year ago

“Normally a good review as service is really good but this time I’m missing a item that I’ve paid for and has still not turned up and sent them an email and no response from them”

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Posted 1 year ago

“Most of the snails arrived dead. The worms were all good.”

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Posted 1 year ago

Internet Reptile is rated 4.8 based on 12,574 reviews