Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,448 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,448 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th May 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order places 19/12 promised del next day fri 20th dod didnt del till sat.custpmer wanted them fri to take to site.”

Helpful Report

Posted 5 months ago

“Came in good time but badly packed and one of the jars of tortoise pellets had emptied into the box which meant they went everywhere when I opened it. Not a bad review as I don’t know how it was handled by the couriers but obviously not great for me.”

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Posted 6 months ago

“Products great value for money , but customer services is shocking 4 emails plus messages on website , not good .”

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Posted 6 months ago

“I ordered sphagnum moss and with all substrate, it needs to be frozen or baked to ensure mites are not in the moss. However, upon opening my bag of moss I found several spiders inside. I felt absolutely awful as I was in the process of baking the moss, I can’t understand why such a big company isn’t doing something to ensure small critters aren’t harmed or LIVING in what they sell!”

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Posted 6 months ago

“Prompt service. One item faulty and in the process of arranging a replacement thermostat. 3 working fine.”

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Posted 6 months ago

“Order a light and something else. The other item was delivered and works great but never received the light. Emailed but got no reply.”

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Posted 7 months ago

“Parcel came opened, maybe need better tape. Courier took pic. Gladly nothin missing. Products were good thank u”

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Posted 8 months ago

“Unfortunately I can't write a review as I am still awaiting delivery. This problem lies squarely with the delivery company”

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Posted 9 months ago

“I ordered two sizes of fishing nets, but received the wrong size, I was told the bar code on the product was wrong. Currently waiting for the replacements of the size I ordered.”

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Posted 1 year ago

“Locusts arrived quickly and securely. I think maybe 1 or 2 dead, which is expected. However, they were much smaller than expected and varied in size quite a lot, bit disappointed.”

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Posted 1 year ago

“Good value products, difficult to find cheaper elsewhere, but if you have a problem they will ignore your contacts for support. I wouldn't buy anything expensive from them again like vivariums or lighting etc. In this case the bugs arrived dead, total waste of money. Happy to update the review when/if they reply to my request for refund/replacement/extra bugs on my next order.”

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Posted 1 year ago

“Normally a good review as service is really good but this time I’m missing a item that I’ve paid for and has still not turned up and sent them an email and no response from them”

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Posted 1 year ago

“Most of the snails arrived dead. The worms were all good.”

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Posted 1 year ago

“Speedy delivery as always although most of the meal worms were dead on arrival.”

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Posted 1 year ago

“Amazing products very good prices but costumer service is quite poor took nearly a week to get a reply about sending an item back as bought the wrong thing”

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Posted 1 year ago

“Had an issue with my first ever order, took a while to resolve but ordered other things and had no issues at all! All resolved now thank you”

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Posted 1 year ago

“First delivery was missing items, then when I contacted customer service they never got back to me. They did sort out the problem, but no comunication about it.”

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Posted 1 year ago

“I normally love using Internet reptile but my last order took a week to arrive. I had to go out and buy some food for my lizards whilst waiting on my delivery. Once I place my order with you I normally receive my items in about 3 days so was not sure if it was down to you or royal mail. I could not find a number to call you on”

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Posted 1 year ago

“The order was sent in two boxes. One of the boxes didn’t arrive the first time. And I had to wait for an extra week to receive the rest of the products. But the team was helpful and managed to sort out the issue.”

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Posted 1 year ago

“Ok but very slow delivery and contact with seller was very hit and miss. Order was due Tuesday/Wednesday. Messaged Tuesday to ask as hadn't had any updates. They said it would be delivered tuesday/Wednesday So I booked a home day. No delivery. Eventually arrived Thursday, when I tracked it by the arcade on the box it hadn't even been dispatched until Tuesday afternoon. 🤦‍♀️”

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Posted 1 year ago

Internet Reptile is rated 4.8 based on 12,448 reviews