Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,392 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

Write Your review

Tell us how Internet Reptile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did deliver but unfortunately the size of live food wasn't accurate at all. I got baby crickets instead of large ones, the same with locusts there, were small ones mixed in and not few unfortunately.”

Helpful Report

Posted 1 year ago

“Usually my orders are really good. This order the locusts were small with large amounts dead. When I sent in a complaint I was asked to provide photos. Obviously I'm not going to keep dead locusts hanging about in a school so could not provide evidence. I'm a long standing customer who used to order hundreds if pounds if live food weekly as I was a bearded dragon breeder. Very disappointed in the mistrust of my genuine complaint. I was surprised how the customer care had gone down as it was always excellent in the past. I understand cold weather conditions etc but it was not that cold. When I went on to the site to put in my complaint I noticed that there was only sml locusts available so it was obvious there had been a supply issue. A better response than basically prove it would have been much more satisfactory.”

Helpful Report

Posted 2 years ago

“Great company and came in good time, however one of my items did not arrive and I never received a refund.”

Helpful Report

Posted 2 years ago

“Quick delivery however worms did not last long , they developed mould within a couple of days and all died unfortunately.”

Helpful Report

Posted 2 years ago

“Quick and fast delivery of what was ordered,well packaged and on time. Only downside to the order is a price match was guranteed and they didnt reply to price match. So only bought half what I wanted.”

Helpful Report

Posted 2 years ago

“Didn't deliver on day and time they said.”

Helpful Report

Posted 2 years ago

“The service was great but the product was not good habistat viv 45x45x60 instruction terrible and when put together doesn’t fit right”

Helpful Report

Posted 2 years ago

“I ordered a gold package started kit for a bearded dragon. The vivarium came scratched and marked all over and the plastic runners were split beyond repair. Had to drive to nottingham to get new runners and when advised women of the state of the vivarium, she wasn’t interested and blamed the courier company. Then the day after the bulb blew and the hardware the bulb screws into didn’t work. Overall a very bad experience, especially for the price. Wont be using again.”

Helpful Report

Posted 2 years ago

“Bought insect container which is great, but missing couple of clear square covers for the tubes. Bigger issue was our live order of insects did not have lids that were taped down so upon opening brown box that had gone via Royal Mail, we we welcomed to two boxes of crickets jumping out all over the place! Please can you tape and secure the lids in your live food containers please!!!!!!”

Helpful Report

Posted 2 years ago

“The viv set up arrived on time but the thermostat and heat mat didn’t work so has to buy replacements to keep my leopard geckos warm”

Helpful Report

Posted 2 years ago

“Regular shopper at Internet Reptile. Ordered T5 UV kit. Unfortunately it doesnt work. Cannot receive replacement apparantly until Royal mail collect damaged item. Which didnt help tortoises over the christmas period”

Helpful Report

Posted 2 years ago

“Product was fine but not delivered on time and not kept updated”

Helpful Report

Posted 2 years ago

“Most where DOA ☹️ + foreign body (pick of caterpillar attached) don’t want that again, was on a cricket at first that i was feeding to my frog! I don’t think frog can have caterpillars you know 😔 but disappointed considering i came to internet reptile after not being able to trust the last place i used to get them from!”

Helpful Report

Posted 2 years ago

“Forgot Dubai roaches 😢”

Helpful Report

Posted 2 years ago

“Good but arrived later than expected”

Helpful Report

Posted 2 years ago

“Would be better if like other suppliers parcel fitted through letter box. Royal mail took it back to hub. So change for letter box delivery.”

Helpful Report

Posted 2 years ago

“Delivery was fine but the date code on the product was a bit short for what it is.”

Helpful Report

Posted 2 years ago

“I was really happy with my order or two lights for my turtles. Both bulbs blew after a day of having them and now my turtles are left without a light until I get paid. I got two because I needed a back up if it blew didn’t expect it to be in the first 24hrs!”

Helpful Report

Posted 2 years ago

“I was quite upset as my order took 5 to 6 days to arrive , my daughter told me that the Thursday was a postal strike but I still think your orders take far to long yo arrive when half the fee is for postage and packing plus they are live creatures N DEANE .”

Helpful Report

Posted 2 years ago

“All the wrong size enclosures,but they arrived promptly and in perfect condition”

Helpful Report

Posted 2 years ago

Internet Reptile is rated 4.8 based on 12,392 reviews