Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,556 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,556 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mostly positive. Viv is nice however I ordered lighting to go along with it but the bulb didn't work. I contacted them about this and was sent an idiots guide on how to install a bulb. The bulb still didn't work and I have not heard a word from them since!”

Helpful Report

Posted 2 years ago

“Already contacted you due to an issue with the lack of negative space packaging in my delivery box which caused one item to crack and spill its contents into the box. Expensive equipment like the LED jungle dawn bar not bubblewrapped or anything which seemed odd to me. I did receive an email in reply the following day to appologise and to say they'd pass my comments onto the distribution arm of the business. Hope that was followed through as not doing so could lead to wastage of products and customers kept waiting for replacements. Never had an issue ordering before, so putting it down to a one-time indicent. Luckily all electrical equipment was in working order.”

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Posted 2 years ago

Hi, Thanks so much for pointing this out, we value all customer feedback as it really helps us make things better moving forward., This has been raised with our warehouse manager so we can be sure all packers follow the same standards.

Posted 2 years ago

“Bugs arrived well and on time! Felt there were too few bugs inside the containers, I bought the CUC bundle and an extra tub of springtails. Very few bugs in general”

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Posted 2 years ago

“The service from internet reptile is good used them for a few years now, however this time I’ve had a few problems which is more towards the delivery service. They used DPD, the delivery driver was very useless as I request him to wait 3 minutes while I was around the corner, the driver replied ok that’s fine and drove off. 2 days later the parcel returns and was in half. I reported to internet reptile which they reorder. I ask for they to change the size of the bulb as I noticed it was the wrong size this did however take two days. Still to this day I am waiting for my order to come it is now with Royal Mail which keep changing the day it’s going to arrive.”

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Posted 2 years ago

“They did deliver but unfortunately the size of live food wasn't accurate at all. I got baby crickets instead of large ones, the same with locusts there, were small ones mixed in and not few unfortunately.”

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Posted 2 years ago

“Usually my orders are really good. This order the locusts were small with large amounts dead. When I sent in a complaint I was asked to provide photos. Obviously I'm not going to keep dead locusts hanging about in a school so could not provide evidence. I'm a long standing customer who used to order hundreds if pounds if live food weekly as I was a bearded dragon breeder. Very disappointed in the mistrust of my genuine complaint. I was surprised how the customer care had gone down as it was always excellent in the past. I understand cold weather conditions etc but it was not that cold. When I went on to the site to put in my complaint I noticed that there was only sml locusts available so it was obvious there had been a supply issue. A better response than basically prove it would have been much more satisfactory.”

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Posted 2 years ago

“Great company and came in good time, however one of my items did not arrive and I never received a refund.”

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Posted 2 years ago

“Quick delivery however worms did not last long , they developed mould within a couple of days and all died unfortunately.”

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Posted 2 years ago

“Quick and fast delivery of what was ordered,well packaged and on time. Only downside to the order is a price match was guranteed and they didnt reply to price match. So only bought half what I wanted.”

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Posted 2 years ago

“Didn't deliver on day and time they said.”

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Posted 2 years ago

“The service was great but the product was not good habistat viv 45x45x60 instruction terrible and when put together doesn’t fit right”

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Posted 2 years ago

“I ordered a gold package started kit for a bearded dragon. The vivarium came scratched and marked all over and the plastic runners were split beyond repair. Had to drive to nottingham to get new runners and when advised women of the state of the vivarium, she wasn’t interested and blamed the courier company. Then the day after the bulb blew and the hardware the bulb screws into didn’t work. Overall a very bad experience, especially for the price. Wont be using again.”

Helpful Report

Posted 2 years ago

“Bought insect container which is great, but missing couple of clear square covers for the tubes. Bigger issue was our live order of insects did not have lids that were taped down so upon opening brown box that had gone via Royal Mail, we we welcomed to two boxes of crickets jumping out all over the place! Please can you tape and secure the lids in your live food containers please!!!!!!”

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Posted 2 years ago

“The viv set up arrived on time but the thermostat and heat mat didn’t work so has to buy replacements to keep my leopard geckos warm”

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Posted 2 years ago

“Regular shopper at Internet Reptile. Ordered T5 UV kit. Unfortunately it doesnt work. Cannot receive replacement apparantly until Royal mail collect damaged item. Which didnt help tortoises over the christmas period”

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Posted 2 years ago

“Product was fine but not delivered on time and not kept updated”

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Posted 2 years ago

“Most where DOA ☹️ + foreign body (pick of caterpillar attached) don’t want that again, was on a cricket at first that i was feeding to my frog! I don’t think frog can have caterpillars you know 😔 but disappointed considering i came to internet reptile after not being able to trust the last place i used to get them from!”

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Posted 2 years ago

“Forgot Dubai roaches 😢”

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Posted 2 years ago

“Good but arrived later than expected”

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Posted 2 years ago

“Would be better if like other suppliers parcel fitted through letter box. Royal mail took it back to hub. So change for letter box delivery.”

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Posted 2 years ago

Internet Reptile is rated 4.8 based on 12,556 reviews