Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,392 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

Write Your review

Tell us how Internet Reptile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed with a lot of things. When ordered a whole viv set, it was all packaged together and loosely so the T5 light arrived broken in half. When contacted, no response, it's been 2 weeks now. I ordered mice, they arrived late but luckily still frozen as the package was ok, however, they are not of good quality, they reek. I brought next day delivery on some other items and they have not been even dispatched for over a week now. I wish I could have left a good review because the products are good but I am disappointed with the service.”

Helpful Report

Posted 3 years ago

“Website and prices are good. The products are great too. But the delivery was awful. No time scale was given, no email to confirm delivery time and date. Parcel was left outside my front door in severe rain.”

Helpful Report

Posted 3 years ago

“Good fast deivery”

Helpful Report

Posted 3 years ago

“First order of live crickets arrived with the packaging damaged and therefore most of the crickets had escaped or died. Can only assume that it was damaged in transit but perhaps needs better packaging”

Helpful Report

Posted 3 years ago

“Second time ordering from Internet Reptile - I own gerbils and they have a great range of natural material hides and tunnels as well as bedding. It is all great quality and arrives fine etc. This time, however, I ordered a coco cave which I assumed had multiple entry holes - this was depicted and other listings had just a single entry hole. I received a single entry hole one and messaged them about this. They replied that this was luck of the draw and the listing does in fact not relate to the number of entry holes at all. I was quite disappointed with that and feel this should be made clear in the listing!”

Helpful Report

Posted 3 years ago

“Very fast Delivery”

Helpful Report

Posted 3 years ago

“Didn’t tell me where my order was For colllection but otherwise fine”

Helpful Report

Posted 3 years ago

“Items were dispatched and delivered very quickly for a great price! Customer services communication was good. Unfortunately the product I purchased was not fit for purpose (Herp Husk) but they couldn't do anything about it.”

Helpful Report

Posted 3 years ago

“Been buying my T5 lighting with internet reptile for some years now and there's no problem in delivery to mainland. The only problem I have is they are not shipping in Northern Ireland so, I have to send it first to my sisters house in England so she can send the item to Northern Ireland. If my sister can send it, why can't Internet reptile..”

Helpful Report

Posted 3 years ago

“I have been really happy with Internet Reptile, until this occasion. We order lots from them and over Xmas I ordered over £60 worth of goods, but forgot to pop in the discount code. I emailed straight away and got an email saying that due to the quick turnaround they could not change or cancel the order. When I checked the ordered was still being processed (2 days later), so as good will I am sure they could have done something. I have emailed and they seem to have got in a pickle with another issue I had over a delivery (which was not their fault) but ended up my live food going to the PO and I was not able to collect it. So I felt justified in saying in view of having lost £20 of live food they really could have cancelled my order and put on back on with the discount, or indeed given me a credit note, which is no more than the original discount code. I am disappointed that the emails have got hung up on the uncollected now dead food, rather than the discount code.”

Helpful Report

Posted 3 years ago

“Food delivered was fine however post woman complained of sawdust coming out of packaging and in her bag. So improvements on packaging needed.”

Helpful Report

Posted 3 years ago

“Im still waiting for my order to be delivered, i placed it on the 28th December. Can you please advise me what to do.”

Helpful Report

Posted 3 years ago

“Glad to.Im very happy with the service and quality I get from Internet reptile and give 5 stars”

Helpful Report

Posted 3 years ago

“Okay but the live food quality needs to improve”

Helpful Report

Posted 3 years ago

“It still haven't turned up yet”

Helpful Report

Posted 3 years ago

“First class service. Delivered very quickly. Well informed about the order throughout”

Helpful Report

Posted 3 years ago

“Timing for delivery was Ok, and my second order for the lights was fine too but when I opened my first order to assemble there was damage to it, I haven't sent it back as needed it straight away and didn't have time to send it back”

Helpful Report

Posted 3 years ago

“The vivarium had a chunk out of the top and a few corners where damaged”

Helpful Report

Posted 3 years ago

“Sent what I ordered thought it took a bit longer then I would have liked.”

Helpful Report

Posted 3 years ago

“90 percent of crickets were dead”

Helpful Report

Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,392 reviews