Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,393 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t order micro crickets I ordered small crickets so that’s my only disappointment , the delivery time was good”

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Posted 4 years ago

“Took longer than usual luckily came on the last day we’re I would have needed to get pet shop supplies”

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Posted 4 years ago

“I had to send emails asking them for answering. But the problem was resolved.”

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Posted 4 years ago

“Delivery took 5 1/2 days to arrive, despite this the mealworms were still alive.”

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Posted 4 years ago

“Dispatch was a little slow, but was dispatched the next day when I gave them a nudge. Product itself was great. And once dispatch arrived the next day.”

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Posted 4 years ago

“Nice item apart from the cigarette lighter missing”

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Posted 4 years ago

“The shipping was fast but I ordered two bags of sand, once had a cut in it and it spilled out a ton inside the box and consequently also all over my floor. It was a huge pain yo deal with and clean up not to mention i lost a lot of product, and I'm not really sure how that happens. Maybe would order again because the sand was cheap though”

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Posted 4 years ago

“I had the wrong bigs sent and despte reassurance you would correct the order I have yet to receive the original bugs so I am slightly disappointed”

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Posted 4 years ago

“most was okay, but didnt send me one of my items :(”

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Posted 4 years ago

“I ordered a motorcycle air bubble ornament and received a completely different ornament that I really don’t like”

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Posted 4 years ago

“thermostats good and good price, packaging was awful the box for the thermostat was just free to rattle around in the packaging box”

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Posted 4 years ago

“With my reptile I only want the best, and that’s why I like to know what I’m buying and the quality that comes with it and with internet reptile I have seen very positive reviews. However on my behalf not so much, I had free next day delivery with as promised did arrive how my order wasn’t fully received with missing products. I later then had to contact them which did take multiple ways to get information sorted out but in the end it was. I do believe that I will be ordering from them again as it was resolved just a hassle.”

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Posted 4 years ago

“The order was incomplete when it arrived. Lamp was missing. I travelled from Coventry to get a replacement as it had to be fitted for my daughter to be able to get her Bearded Dragon the next day. Although you say that it was a suppliers mistake it would have been nice to have received some gesture of good will for the inconvenience caused. Your company was highly recommended by a breeder otherwise I would have used a reptile shop a bit closer to home.”

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Posted 4 years ago

“It was a good delivery service and a good bunch of crickets in the sack. Only issue would be you didn't put a box in a sack you just out all the crickets in a sack so I had to find another box to out them in. And the box also contained other insects aswell it would have been a lot better if it just contained what I was actually buying in crickets. But apart from those two things everything was great”

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Posted 4 years ago

“Some of my items came the next day that was great but they never told me when my other items were coming even when I contacted them.”

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Posted 4 years ago

“Products are great and ship quickly, but the live food packaging could do with being sealed a little better. I had some calci-worms escaping the cardboard box when they arrived 😬”

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Posted 4 years ago

“There was a good description available however I find a lot of the food floats out and a lot of turtles do not take to it.”

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Posted 4 years ago

“I received my products within the time frame specified. Unfortunately my items had been packaged badly meaning the reptile branch I ordered pierced my substrate meaning I lost some of this product.”

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Posted 4 years ago

“Communication was fantastic but unfortunately whoever packed my tanks did a bad job and left them to rattle around the box,2 out of 3 tanks arrived with cracks in them. The 3rd does have a chip but I needed the tank asap so kept this one and returned the other two. Overall, I probs wouldn't order a glass tank again but for other products I think this site is reasonable with their prices and will be ordering other products in the future.”

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Posted 4 years ago

“Wasnt notified about something becoming out of stock or getting refunded to my account which was a pain”

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Posted 4 years ago

Internet Reptile is rated 4.8 based on 12,393 reviews