Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,394 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most of the items were ok but one of the branches was either a broken piece of what it was supposed to be or not at all like it was described. Having to return the item which is a nuisance.”

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Posted 5 years ago

“Good speedy service, only thing i will say is one order was sent in two separate packages, one was delivered and the other missed delivery which ment i had to go out of my way to collect”

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Posted 5 years ago

“Everything was great to start as I wanted to add a few bits to my order which were kindly done once I contacted them so I didnt have to pay delivery on a 2nd order the only disappointment was the live food of 3 tubs of micro crickets (500 per tub ) the majority were dead and didn't smell very pleasant.”

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Posted 5 years ago

“I had a problem with bowls coming smashed but the people who I spoke to were really kind and apologetic. Everything else I ordered came in really good condition and it also came really fast.”

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Posted 5 years ago

“Was a good service”

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Posted 6 years ago

“Specified delivery slots would make this service infinitely better.”

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Posted 6 years ago

“I'm so pleased we received the goods so promptly and are very pleased with the result. Will use you again”

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Posted 6 years ago

“I ordered the wrong things what i thought was small was hatchlings so i basically got no live food i could use but that was my fault gutted will defo use again as food was quick to arrive and all alive”

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Posted 6 years ago

“Great product selection and large selection of reptiles. However beware that the price on the internet is not what you pay if you go to the store, staff are hit and miss, I’ve been twice now and the staff were not that helpful and I was there on different days and different times. If your not bothered about customer service then your good. But if your getting into the reptile seen you can better approachable staff.”

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Posted 6 years ago

“The company seemed good, but the box it was delievered In was batter and had holes in. They assumedly didn’t have enough stock so they had to send the order in two parts. The first order came at 6 so I didn’t have to stay of work. But I had to email them and ask about when the second order will be delievered and even then they weren’t sure. Which is ok but the letter the first order was sent with didn’t have any date on there and neither did the emails i was sent”

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Posted 6 years ago

“The items I bought were great except one bottle which was leaking but the delivery took a week which was quite poor.”

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Posted 6 years ago

“Arrived quick but most of the insects were dead and when I emailed them I had no reply.”

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Posted 6 years ago

“Got my first order of live food from here and I was shocked to find the box they came in had no air holes and no indication that their was live food inside like a label. Upon opening the box he worms were really lethargic and not acting normally. I'm surprised they didn't suffocate.”

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Posted 6 years ago

“Quick delivery but no instructions to assemble the viv”

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Posted 6 years ago

“Good quick service. The Tropical dwarf wood lice...only 2-3 in the pot, So not so happy with that.”

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Posted 6 years ago

“The drills on the reptile tetrarium were made at the limit of the required needs in such a way that we needed to force them so they could be used. Also a poor quality of the material used for the tetrarium”

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Posted 6 years ago

“1 ordered 2 cultures of tropical Woodlice consisting of 1 giant orange, and 1 dwarf white. Upon delivery the giant orange where fine, however the whole dwarf white were dead (I took video on phone for evidence), I complained which was swiftly responded to which is commendable, and I was sent out a second culture of dwarf whites however most of these were dead or died just afterwards and I was very disappointed. I would be very reluctant to order from internet reptile again as I feel their stock/breeders are either sub standard or their shipping is inadequate. I am part of several social media groups with similar interests and have advised them to be cautious when considering ordering from internet reptiles.”

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Posted 6 years ago

“All fine but delivery took a while”

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Posted 6 years ago

“Low prices and quick delivery”

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Posted 6 years ago

“I was happy enough with everything I ordered aside from my nano habitat which unfortunately arrived smashed, I will send photos to prove and hopefully get a refund? The fake plants and water bowl and heat mat I ordered I am very happy with”

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Posted 7 years ago

Internet Reptile is rated 4.8 based on 12,394 reviews