Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,394 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company overall is good, but I never actually received my order (waiting on a response from company) but this was probably more the delivery company more then anything.”

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Posted 4 years ago

“Received my frozen mice okay but still haven't received the aspen I ordered at the same time. Got mice within a few days.”

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Posted 4 years ago

“Overall was great, only downfall was that my hide wasn’t packaged properly so it broke along the way however they quickly sorted it and sent me another one out for free that was packaged better”

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Posted 5 years ago

“Your website is easy to use but I still haven’t received my order from a week ago”

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Posted 5 years ago

“Only had this for two day's and the bulb stopped working”

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Posted 5 years ago

“I was very disappointed with the packaging I ordered a light tube and wooden hide it came in a big box with just bubble wrap round the light and the hide just left rolling around in the box. The box was also covered in white paint”

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Posted 5 years ago

“My order took 9 days to arrive unfortunately,which ment I had to go buy the items locally that I ordered as i needed them i did take notice of up 3 days delay notice and orderd in advance but unfortunately still arrived late”

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Posted 5 years ago

Sorry to hear the order arrived later than expected, we have tried to be as transparent as possible that unfortunately delivery times are extended at this time. We can confirm that the order was despatched within 2 working days from our warehouse and the delivery service paid for was Royal Mail tracked 48 which was used. Royal Mail are saying "The delivery of parcels and letters is a way of keeping the country together, your business operating, and helping many people who may not have the option to leave their homes. Royal Mail continues to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to Coronavirus-related absences at local mail centres or delivery offices." Re. this specific order, the delivery address was in Northern Ireland which also means that a flight is usually needed as part of the Royal Mail processing, upon checking this with royal mail a scheduled flight from EMA was missed due to volumes of mail being processed and the parcel was instead transferred to contingency road and very transport as a result. This is a fairly unique set of circumstances but we are pleased to confirm that delays generally are fairly minimal at present.

Posted 5 years ago

“Great website with lots of items that are essential! Would be better if tracking numbers were added as an optional extra for peace of mind as I cannot find my parcel.”

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Posted 5 years ago

“Ordered a few different things, one of which was very competitively priced mistking system, but when it came to delivery I was told it was not in stock, I was given a full refund for the missing items. My other stuff turned up and was in good condition. Disappointed with no mistking but happy with everything else. Advertising has the cheapest price is no good if you can’t supply the stock though.”

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Posted 5 years ago

“Decent. No communication over weekends but received items in perfect condition 4 days after purchase.”

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Posted 5 years ago

“Hi, I have no problem with inter et reptile. First time ordering. I still have not received my delivery. This is to do with DPD. I am currently awaiting a refund but I have not heard anything back yet. Could you please advise when I should expect communication or a refund please. DPD have lost you a new customer.”

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Posted 5 years ago

“Ordered some plants on a saturday an said they'd be here Tuesday arrived on the Thursday.. was 6 plants in total an one has died already..”

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Posted 5 years ago

“Well i haven't recieved my items yet and i haven't recieved no email telling me when its going to be delivered so if you could find some info on this I'd be thankful”

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Posted 5 years ago

“I wanted to try and order on line and pick up from store.everytime I put in my details it put my address down as the shipping address.I ended up having to phone my store to see if they were in.It was worth it for the money l saved and it will be easier for this coffin dodger next time👍👍”

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Posted 5 years ago

“Quick and good service however one bulb turned up smashed, probably in transit”

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Posted 5 years ago

“Was quite disappointed in the time the bulb took to.arrive.”

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Posted 5 years ago

“Mealworm packs were empty of food when they arrived, but plenty of worms in them. Took slightly longer than I'd expect for delivery. Prices are average usually but can often get some good deals in their sale. Best for ordering housing/ accessories. Not best for live food, but still ok.”

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Posted 5 years ago

“The item was dispatched as promised the day of purchase. I paid for delivery within 2 days but being dependant on royal mail slowed that process down by another 2 days. It should have arrived on the tues but got it on the Thursday.”

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Posted 5 years ago

“After a couple of days most of the crickets were dead”

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Posted 5 years ago

“Generally really good but last order came 3 2days late”

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Posted 5 years ago

Internet Reptile is rated 4.8 based on 12,394 reviews