Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,517 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,517 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent what I ordered thought it took a bit longer then I would have liked.”

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Posted 3 years ago

“90 percent of crickets were dead”

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Posted 3 years ago

“Quick but very unhappy with oackagaing as it wasn’t contained and loosely in a bag. 500 crickets loose. It didn’t make for good translation to the feed containers.”

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Posted 3 years ago

“Products great response to email asking for advice zero got no reply.”

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Posted 3 years ago

“epic”

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Posted 3 years ago

“Order was completed and delivered very quickly. 2 light bulbs. Not brilliantly packed but seem ok. Unfortunately I’d ordered bayonet cap instead of screw fitting. Tried for 4 days to contact by phone to see about returning them, no answer. Emailed, had an acknowledgement but no further information. Have since managed to get an adapter from a local hardware store for a fraction of the price of one fromInternet Reptile, so no longer need to send them back. For completing the order and speedy delivery they get 5 stars, for customer after sales service I’d give them 1.”

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Posted 3 years ago

“It’s ok but the live food are dead by the time they get to you”

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Posted 3 years ago

“I've placed a few orders so far with these, Nearly all my orders been delivered the next day from ordering, apart from a order i made today before 12noon to get it next day and paid for dpd service to get items tomorrow yet they still processing the order online”

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Posted 4 years ago

“Expensive”

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Posted 4 years ago

“I'll give Internet reptile 3 stars but for them only as they dealt with the issue promptly and professionally, the courier they use is abissmal and deserves no stars. Its a shame as their products are cheap and excellent quality but while they use APC to deliver their goods I will not be using Internet reptile for any good or food.”

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Posted 4 years ago

“I bought 4 heat lamp bulbs and one of them blew after 2 days of using it”

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Posted 4 years ago

“Ordered a 60W heat bulb but has now blown, only used for about a week”

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Posted 4 years ago

“I can see that products are high quality and delivery is fast. Unfortunately live food like locusts about 10 of 25 was alive so I am not happy. Not happy that for return I should pay my extra money.”

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Posted 4 years ago

“Order some lamps for snakes vivarium and bulb went after one day which was not good but the other two have been ok”

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Posted 4 years ago

“Not what I thought it was the bulb looked smaller in the picture wasn't useful to me at all but did come when promised and got hear safe and well”

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Posted 4 years ago

“Most of my live insects were dead but was cheap & fast delivery”

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Posted 4 years ago

“Good service but I paid for dpd as they leave safe but it got sent by royal mail who don’t leave safe or with a neighbour so had to pick it up and wait longer for delivery”

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Posted 4 years ago

“Lid not wide enough for you to pick items from the jar, the lid could do with just one twist to lift it”

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Posted 4 years ago

“Have sent an email over a week ago enquiring about something and not received a reply.”

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Posted 4 years ago

“Shipping took a while, mealworms came very healthy however the calci worms were mostly dead on arrival and if not the rest died shortly after, wax worms looked healthy to start with with a lot died in the next couple days after receiving them (even with sufficient food and hydration)”

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Posted 4 years ago

Internet Reptile is rated 4.8 based on 12,517 reviews