Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,393 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick but very unhappy with oackagaing as it wasn’t contained and loosely in a bag. 500 crickets loose. It didn’t make for good translation to the feed containers.”

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Posted 3 years ago

“Products great response to email asking for advice zero got no reply.”

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Posted 3 years ago

“epic”

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Posted 3 years ago

“Order was completed and delivered very quickly. 2 light bulbs. Not brilliantly packed but seem ok. Unfortunately I’d ordered bayonet cap instead of screw fitting. Tried for 4 days to contact by phone to see about returning them, no answer. Emailed, had an acknowledgement but no further information. Have since managed to get an adapter from a local hardware store for a fraction of the price of one fromInternet Reptile, so no longer need to send them back. For completing the order and speedy delivery they get 5 stars, for customer after sales service I’d give them 1.”

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Posted 3 years ago

“It’s ok but the live food are dead by the time they get to you”

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Posted 3 years ago

“I've placed a few orders so far with these, Nearly all my orders been delivered the next day from ordering, apart from a order i made today before 12noon to get it next day and paid for dpd service to get items tomorrow yet they still processing the order online”

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Posted 3 years ago

“Expensive”

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Posted 3 years ago

“I'll give Internet reptile 3 stars but for them only as they dealt with the issue promptly and professionally, the courier they use is abissmal and deserves no stars. Its a shame as their products are cheap and excellent quality but while they use APC to deliver their goods I will not be using Internet reptile for any good or food.”

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Posted 3 years ago

“I bought 4 heat lamp bulbs and one of them blew after 2 days of using it”

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Posted 3 years ago

“Ordered a 60W heat bulb but has now blown, only used for about a week”

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Posted 3 years ago

“I can see that products are high quality and delivery is fast. Unfortunately live food like locusts about 10 of 25 was alive so I am not happy. Not happy that for return I should pay my extra money.”

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Posted 3 years ago

“Order some lamps for snakes vivarium and bulb went after one day which was not good but the other two have been ok”

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Posted 3 years ago

“Not what I thought it was the bulb looked smaller in the picture wasn't useful to me at all but did come when promised and got hear safe and well”

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Posted 4 years ago

“Most of my live insects were dead but was cheap & fast delivery”

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Posted 4 years ago

“Good service but I paid for dpd as they leave safe but it got sent by royal mail who don’t leave safe or with a neighbour so had to pick it up and wait longer for delivery”

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Posted 4 years ago

“Lid not wide enough for you to pick items from the jar, the lid could do with just one twist to lift it”

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Posted 4 years ago

“Have sent an email over a week ago enquiring about something and not received a reply.”

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Posted 4 years ago

“Shipping took a while, mealworms came very healthy however the calci worms were mostly dead on arrival and if not the rest died shortly after, wax worms looked healthy to start with with a lot died in the next couple days after receiving them (even with sufficient food and hydration)”

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Posted 4 years ago

“products are good quality and best price i could find. however i was disappointed as the products that i ordered weren’t the ones i needed and i feel the website don’t make this clear (ceramic heat lamp bundle) because it didn’t make it clear that it was an infrared lamp. Returns is easy but not free so i’m down £5.”

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Posted 4 years ago

“Ordered live food and repashy calcium +Lod, bugs arrived and great condition with none dead that we could see, however they failed to inform me that the calcium was out of stock and after waiting for a week for it to arrive I was told it was no longer available and they would authorise a refund. This should have been done automatically. I should not have had to chase it up to find out where the rest of my order was.”

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Posted 4 years ago

Internet Reptile is rated 4.8 based on 12,393 reviews