Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,392 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most of the mealworms died within a few days of order arriving which they usually last until my next order”

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Posted 1 year ago

“had to be returned, havent got my money back yet”

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Posted 1 year ago

“Delivery arrived on time but I did not receive an email letting me know that my parcel was ready to be collected, this is the third time in about two months that this has happened.”

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Posted 1 year ago

“Have only received one bag of substrate so far. Have contacted the drlivery company who are saying there is a delay, not sure why”

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Posted 1 year ago

“The hoppers alive and healthy but were so tiny and I’ve had to buy bigger ones while they get bigger”

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Posted 1 year ago

“Most of my frozen food arrived in good condition, however one pack was defrosted upon arrival and had to be thrown away. The locusts i ordered were never delivered.”

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Posted 1 year ago

“Came very quickly, but combi meter was broke when arrived, screen dislodged and doesn't work”

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Posted 1 year ago

“Food was good, got the right amount we paid for. Only downside was the delivery, I paid extra for faster delivery only to receive the food 4 days later than when it was supposed to arrive.”

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Posted 1 year ago

“Hi, order placed and took 6 days to arrive. The bugs were very cold due to the weather, but half of them were dead. So not a very good experience 😕”

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Posted 1 year ago

“Ordered crickets on Thursday, paid for 24 hour delivery and they turned up on Tuesday. Customer service staff were quite rude in their response. Crickets however were well packaged, very healthy and I am very pleased with them.”

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Posted 1 year ago

“Ordered Friday morning for next day delivery arrived Tuesday afternoon 5days. All alive though”

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Posted 1 year ago

“This is because the purpose of me ordering was to be delivered to my door as such a big item and don't drive. However was delivered to the wrong address and took a few attempts to achieve. Finally had to carry a 3ft vivarium flat packed about half a mile down the road. Only 5 ft myself so struggled with it resulting in a bruised arm. Of course wasn't the shops fault but it felt.like they couldn't care less as long I got the item. When putting it together which was fairly straight forward the top plastic runner was snapped in the box. I did let them know but nothing was done and the glass goes in despite this so wasn't such a massive deal but a reply back would have been nice.”

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Posted 1 year ago

“Ordered 3items and delivered next day which was good shipping price was a bit high but that’s understandable only problem was I was missing 1 of the things I ordered unfortunately it was a nessacery item which is bad not happy about that no telephone support or even a human you get a computer telling you to fill out a form online which was frustrating so had to fill in a form online but they did refund the item fairly quickly which was good but it meant I had to travel and buy what was needed (frozen food) so was not happy about that as it cost me more time and money and the point of ordering was to receive what I ordered not to spend extra on petrol and time so they got 2,out. Of 3 items correct I guess if the order was correct I would have given them 5 stars but they didn’t and lack of telephone support also when there’s a problem you want to talk to a human so it’s got to be two star rating minus one for getting a simple order wrong minus 1 for no telephone support and minus 1 for the frustration time and expense it cost me if I wanted to travel to get my frozen food I wouldn’t have place an order paying a tenner for delivery 😡😡😡”

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Posted 1 year ago

“I received the vivarium which was good although one corner was chiped the light I got uvb did not work I tried to get into touch but nobody was listening to me and I had to buy a new ball which worked okay from a different supplier so the bulb they sent me was useless and I did not get any refund or compensation for this so be careful if you are buying bulbs from them as I think they are old stock”

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Posted 1 year ago

“I recently order frozen rats/mice for my snakes, i payed £14.99 for next day d3livery, was emailed it would arrive next day between 12 - 2pm. I didnt receive it till the following day, costing me extra money to buy rats for the 1 night.”

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Posted 1 year ago

“The order arrived but the extra large crickets were all dead and I order 2 medium sized crickets and small crickets arrived.The rest of the order was right.”

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Posted 1 year ago

“Mostly positive. Viv is nice however I ordered lighting to go along with it but the bulb didn't work. I contacted them about this and was sent an idiots guide on how to install a bulb. The bulb still didn't work and I have not heard a word from them since!”

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Posted 1 year ago

“Already contacted you due to an issue with the lack of negative space packaging in my delivery box which caused one item to crack and spill its contents into the box. Expensive equipment like the LED jungle dawn bar not bubblewrapped or anything which seemed odd to me. I did receive an email in reply the following day to appologise and to say they'd pass my comments onto the distribution arm of the business. Hope that was followed through as not doing so could lead to wastage of products and customers kept waiting for replacements. Never had an issue ordering before, so putting it down to a one-time indicent. Luckily all electrical equipment was in working order.”

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Posted 1 year ago

Hi, Thanks so much for pointing this out, we value all customer feedback as it really helps us make things better moving forward., This has been raised with our warehouse manager so we can be sure all packers follow the same standards.

Posted 1 year ago

“Bugs arrived well and on time! Felt there were too few bugs inside the containers, I bought the CUC bundle and an extra tub of springtails. Very few bugs in general”

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Posted 1 year ago

“The service from internet reptile is good used them for a few years now, however this time I’ve had a few problems which is more towards the delivery service. They used DPD, the delivery driver was very useless as I request him to wait 3 minutes while I was around the corner, the driver replied ok that’s fine and drove off. 2 days later the parcel returns and was in half. I reported to internet reptile which they reorder. I ask for they to change the size of the bulb as I noticed it was the wrong size this did however take two days. Still to this day I am waiting for my order to come it is now with Royal Mail which keep changing the day it’s going to arrive.”

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Posted 1 year ago

Internet Reptile is rated 4.8 based on 12,392 reviews