Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,686 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 8th March 2026

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value products, difficult to find cheaper elsewhere, but if you have a problem they will ignore your contacts for support. I wouldn't buy anything expensive from them again like vivariums or lighting etc. In this case the bugs arrived dead, total waste of money. Happy to update the review when/if they reply to my request for refund/replacement/extra bugs on my next order.”

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Posted 1 year ago

“Normally a good review as service is really good but this time I’m missing a item that I’ve paid for and has still not turned up and sent them an email and no response from them”

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Posted 1 year ago

“Most of the snails arrived dead. The worms were all good.”

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Posted 1 year ago

“Speedy delivery as always although most of the meal worms were dead on arrival.”

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Posted 1 year ago

“Amazing products very good prices but costumer service is quite poor took nearly a week to get a reply about sending an item back as bought the wrong thing”

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Posted 1 year ago

“Had an issue with my first ever order, took a while to resolve but ordered other things and had no issues at all! All resolved now thank you”

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Posted 1 year ago

“First delivery was missing items, then when I contacted customer service they never got back to me. They did sort out the problem, but no comunication about it.”

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Posted 1 year ago

“I normally love using Internet reptile but my last order took a week to arrive. I had to go out and buy some food for my lizards whilst waiting on my delivery. Once I place my order with you I normally receive my items in about 3 days so was not sure if it was down to you or royal mail. I could not find a number to call you on”

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Posted 2 years ago

“The order was sent in two boxes. One of the boxes didn’t arrive the first time. And I had to wait for an extra week to receive the rest of the products. But the team was helpful and managed to sort out the issue.”

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Posted 2 years ago

“Ok but very slow delivery and contact with seller was very hit and miss. Order was due Tuesday/Wednesday. Messaged Tuesday to ask as hadn't had any updates. They said it would be delivered tuesday/Wednesday So I booked a home day. No delivery. Eventually arrived Thursday, when I tracked it by the arcade on the box it hadn't even been dispatched until Tuesday afternoon. 🤦‍♀️”

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Posted 2 years ago

“Most of the mealworms died within a few days of order arriving which they usually last until my next order”

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Posted 2 years ago

“had to be returned, havent got my money back yet”

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Posted 2 years ago

“Delivery arrived on time but I did not receive an email letting me know that my parcel was ready to be collected, this is the third time in about two months that this has happened.”

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Posted 2 years ago

“Have only received one bag of substrate so far. Have contacted the drlivery company who are saying there is a delay, not sure why”

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Posted 2 years ago

“The hoppers alive and healthy but were so tiny and I’ve had to buy bigger ones while they get bigger”

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Posted 2 years ago

“Most of my frozen food arrived in good condition, however one pack was defrosted upon arrival and had to be thrown away. The locusts i ordered were never delivered.”

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Posted 2 years ago

“Came very quickly, but combi meter was broke when arrived, screen dislodged and doesn't work”

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Posted 2 years ago

“Food was good, got the right amount we paid for. Only downside was the delivery, I paid extra for faster delivery only to receive the food 4 days later than when it was supposed to arrive.”

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Posted 2 years ago

“Hi, order placed and took 6 days to arrive. The bugs were very cold due to the weather, but half of them were dead. So not a very good experience 😕”

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Posted 2 years ago

“Ordered crickets on Thursday, paid for 24 hour delivery and they turned up on Tuesday. Customer service staff were quite rude in their response. Crickets however were well packaged, very healthy and I am very pleased with them.”

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Posted 2 years ago

Internet Reptile is rated 4.8 based on 12,686 reviews