Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,392 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only received 75 out of thex100 ordered and many locusts were much larger than described.”

Helpful Report

Posted 2 years ago

“Hi I ordered two pits of fruit flys both came with cotton wool in and not the paper stuff and as soon as the flies laid the maggots they didn't live because they had nowhere to go and it was all wet I won't be buying them again from you.”

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Posted 2 years ago

“Giving 3 for now, as did not have first experience but they did sort it in time, but don't want to probably review until have ordered more.”

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Posted 2 years ago

“All arrived alive, but the lid on the wax worms wasn't secure and was crawling all over inside the box”

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Posted 2 years ago

“Never had problems before but much of the live food I bought arrived dead (had gone black etc) In all fairness main factor probably weather related”

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Posted 2 years ago

“Quick delivery. Easy to order. Locust and fruit larvae were fine but the calci worms were pretty much all dead, which was a shame.”

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Posted 2 years ago

“I’m sure these guys and gals are probably ok but my daphnia turned up 80% dead :/. Everything else went smoothly.”

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Posted 2 years ago

“Need more clarification on the delivery side , 24 hr tracked as I read it thinking it would be delivered in 24hrs , not so I'm told , it's 1 to 2 days when they dispatched your items. Been told they updating their website. Will wait and see”

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Posted 2 years ago

“You're service is amazing but your courier delivered to wrong address that's ok if it's a stuffed toy but not when its frozen food”

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Posted 2 years ago

“Normally buy live food weekly for my beardie, & not normally any problems, however this time I purchased larger locust, (bulk 100 pk) only received 3/4 of that, contacted them & they have said they will post x50 replacement ones out, also at least half of what I have have died, Within 3 days of them being delivered, (all my feeder locust are stored in a 4ft enclosure with ample food & water gel) Really disappointed as like I said order weekly without any real problems,”

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Posted 2 years ago

“Was really good when first used but has since go down a bit”

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Posted 2 years ago

“Would of been good to have a return slip sent with the return query. The detail's given with the query could just be available on site”

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Posted 2 years ago

“Ordered some Dubai roaches and 1000 calciworms. The Dubai roaches were absolutely fine. There definitely are not 1000 calciworms in that order however.”

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Posted 2 years ago

“As usual great service, unfortunately on this occasion almost 1/2 the crickets were dead on arrival. This is unusual as normally they arrive in good health.”

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Posted 2 years ago

“The delivery was in good time but the bugs were not the best I have had as a lot dead or nearly dead.”

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Posted 2 years ago

“Bulb arrived but was slung over the fence by Royal Mail. Luckily it’s still works but extremely annoyed”

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Posted 2 years ago

“Good quality product but extremely slow shipping time”

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Posted 2 years ago

“Easy to use site. Vast selection of items at competitive prices. Speedy delivery in secure packing. However, my order of 12 tins of Brambles Meaty Hedgehog food arrived with 11 tins badly dented. I gave half to my sister in law so they would get used up quicker. I would order again as I assume this was a one-off.”

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Posted 3 years ago

“Used to be great. Standards have slipped recently. Placed a order on a Sunday with the website saying guaranteed delivery by Wednesday if opted for express delivery, which I did. Delivery arrived on the Friday, and was incomplete, despite the dispatched email stating it had all been sent out. When I emailed they said that not all items are sent out together. (Which I found odd as the dispatch email stated it had all been sent out) waited until Monday as still hadn't arrived so emailed again, to be told that the item has been sent out again. No apology. Its now Tuesday and I am still waiting on my last item. The live insects are also no up to the standard they used to be!”

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Posted 3 years ago

“Package that included frozen mice was delivered to the wrong address. Mice had defrosted by the time I had tracked down the parcels. Products were great but unfortunate delivery service.”

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Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,392 reviews