Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,613 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,613 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

Write Your review

Tell us how Internet Reptile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Forgot Dubai roaches 😢”

Helpful Report

Posted 3 years ago

“Good but arrived later than expected”

Helpful Report

Posted 3 years ago

“Would be better if like other suppliers parcel fitted through letter box. Royal mail took it back to hub. So change for letter box delivery.”

Helpful Report

Posted 3 years ago

“Delivery was fine but the date code on the product was a bit short for what it is.”

Helpful Report

Posted 3 years ago

“I was really happy with my order or two lights for my turtles. Both bulbs blew after a day of having them and now my turtles are left without a light until I get paid. I got two because I needed a back up if it blew didn’t expect it to be in the first 24hrs!”

Helpful Report

Posted 3 years ago

“I was quite upset as my order took 5 to 6 days to arrive , my daughter told me that the Thursday was a postal strike but I still think your orders take far to long yo arrive when half the fee is for postage and packing plus they are live creatures N DEANE .”

Helpful Report

Posted 3 years ago

“All the wrong size enclosures,but they arrived promptly and in perfect condition”

Helpful Report

Posted 3 years ago

“Only received 75 out of thex100 ordered and many locusts were much larger than described.”

Helpful Report

Posted 3 years ago

“Hi I ordered two pits of fruit flys both came with cotton wool in and not the paper stuff and as soon as the flies laid the maggots they didn't live because they had nowhere to go and it was all wet I won't be buying them again from you.”

Helpful Report

Posted 3 years ago

“Giving 3 for now, as did not have first experience but they did sort it in time, but don't want to probably review until have ordered more.”

Helpful Report

Posted 3 years ago

“All arrived alive, but the lid on the wax worms wasn't secure and was crawling all over inside the box”

Helpful Report

Posted 3 years ago

“Never had problems before but much of the live food I bought arrived dead (had gone black etc) In all fairness main factor probably weather related”

Helpful Report

Posted 3 years ago

“Quick delivery. Easy to order. Locust and fruit larvae were fine but the calci worms were pretty much all dead, which was a shame.”

Helpful Report

Posted 3 years ago

“I’m sure these guys and gals are probably ok but my daphnia turned up 80% dead :/. Everything else went smoothly.”

Helpful Report

Posted 3 years ago

“Need more clarification on the delivery side , 24 hr tracked as I read it thinking it would be delivered in 24hrs , not so I'm told , it's 1 to 2 days when they dispatched your items. Been told they updating their website. Will wait and see”

Helpful Report

Posted 3 years ago

“You're service is amazing but your courier delivered to wrong address that's ok if it's a stuffed toy but not when its frozen food”

Helpful Report

Posted 3 years ago

“Normally buy live food weekly for my beardie, & not normally any problems, however this time I purchased larger locust, (bulk 100 pk) only received 3/4 of that, contacted them & they have said they will post x50 replacement ones out, also at least half of what I have have died, Within 3 days of them being delivered, (all my feeder locust are stored in a 4ft enclosure with ample food & water gel) Really disappointed as like I said order weekly without any real problems,”

Helpful Report

Posted 3 years ago

“Was really good when first used but has since go down a bit”

Helpful Report

Posted 3 years ago

“Would of been good to have a return slip sent with the return query. The detail's given with the query could just be available on site”

Helpful Report

Posted 3 years ago

“Ordered some Dubai roaches and 1000 calciworms. The Dubai roaches were absolutely fine. There definitely are not 1000 calciworms in that order however.”

Helpful Report

Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,613 reviews