Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,449 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,449 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th May 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow delivery, items were packaged will though and were reasonably priced. Communication wasn't great when item didn't arrive when expected.”

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Posted 2 years ago

“I ordered from here as my usual one was out of size I needed. When they arrived I opened the bag and couldn't believe what I was seeing. The locust were really tiny I have to grown the on and had to buy some more from another company which where the right size.”

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Posted 2 years ago

“Box and item was delivered damaged. Had to waste another day and wait for it to be collected. No recognition or discount for the inconvenience”

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Posted 2 years ago

“I order a super tub of locust (meant to be 20) and only received 1 small tub with 9 locust”

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Posted 2 years ago

“Repti Breeze screen cage is not good quality. It is very light and could be pushed off a stand easily.”

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Posted 3 years ago

“I was sent the wrong item and have sent two emails regarding this which I have not had a reply back from yet”

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Posted 3 years ago

“I order large and medium insect and I got small was not happy has I had to go buy more”

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Posted 3 years ago

“took 3 days for my next day delivery to arrive”

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Posted 3 years ago

“Order came and they all died two days later Adult Locusts”

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Posted 3 years ago

“Placed an order for coarse vermiculite but received fine. They accepted the return but still haven’t got my refund after 2 weeks.”

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Posted 3 years ago

“Placed an order totalling over £350. Along with my order I wanted 2x pachnoda grubs and 1x locusts. They send one tub of pachnoda grubs. I email them and they say the other livefood was missing so will send out the rest, that's fine by me. I get my redelivery, still missing the locusts. I email again asking where my locusts are they just send an email to say they've sent a refund for them, I don't want a refund I want the stuff I ordered, they said they've sent the refund of now of just over £2 so they can't send me the bugs. But I didn't want a refund in the first place, I didn't ask for a refund, I asked for the bugs that I'd ordered. Such poor service, why would you not just send me the bugs? I understand mistakes happen and gave you the opportunity to fix it but you didn't you just palmed me off with a refund and no further help.”

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Posted 3 years ago

“Well It arrived safe and sound the only problem was the first order didn’t go threw so then I placed an second and it went threw perfectly but I was getting at least 5 emails in one day telling me to check out when I already did it was a pain I emailed back well I tried anyway since I don’t know how to work email but that’s why I rated 2 stars”

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Posted 3 years ago

“Slightly damaged”

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Posted 3 years ago

“I am usually I massive fan of Internet reptiles however this time they have messed with my order and have not had the courtesy to call me back after leaving a message.”

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Posted 3 years ago

“My Arcadia shade dwelling light came with a faulty bracket. Contacted internet reptile for help but no response recieved”

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Posted 3 years ago

“After ordering RevitiseD3, Internet Reptile decided to send me Nutrobal. When I emailed to tell them they had sent me the wrong product, their answer was "it's used for the same thing". I'm sorry but I did not ask you to decide what I needed, I'll have what I actually ordered please and if this is what happens on a regular occurrence then I will not be ordering again as I've heard if it happening to others. However they did offer a return and replace hence 2 stars instead of 1.”

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Posted 3 years ago

“I have yet to receive my order yet I'm expected to leave a review?”

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Posted 3 years ago

“The locust was a lot smaller than I thought the wax worms was fine but the basking light I had it in for 5 minutes before it went and no longer works did try emailing to explain but it would not send”

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Posted 3 years ago

“Several times ordered frozen food for specified dates only to have them then arrive a day later or more, defrosted and useless. I then have to chase up both parties involved to get the same excuse every time( courier and company passing blame back and forth). Also often sending the wrong size/weight mice too!”

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Posted 3 years ago

“Items didn't arrive, they were labelled with the wrong delivery address and returned to sender.”

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Posted 3 years ago

Internet Reptile is rated 4.8 based on 12,449 reviews