Placed an order totalling over £350. Along with my order I wanted 2x pachnoda grubs and 1x locusts. They send one tub of pachnoda grubs. I email them and they say the other livefood was missing so will send out the rest, that's fine by me. I get my redelivery, still missing the locusts. I email again asking where my locusts are they just send an email to say they've sent a refund for them, I don't want a refund I want the stuff I ordered, they said they've sent the refund of now of just over £2 so they can't send me the bugs. But I didn't want a refund in the first place, I didn't ask for a refund, I asked for the bugs that I'd ordered. Such poor service, why would you not just send me the bugs? I understand mistakes happen and gave you the opportunity to fix it but you didn't you just palmed me off with a refund and no further help.