Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,392 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Internet Reptile 5 star review on 13th March 2025

Ellie Mcveigh

Internet Reptile 5 star review on 8th March 2025

Melvyn Saunders

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took way too long.”

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Posted 4 years ago

“Half the bugs were dead sadly”

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Posted 4 years ago

“I am not happy with the service I have received at all Paid extra for fast delivery and part of my order 5 days later still not come”

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Posted 4 years ago

“I'm disappointed with service. Ordered an item which to me clearly looks the wrong size, asked for advice but just received returns information back which doesn't help at all. The rest of the order is fine though and was dispatched quite quickly.”

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Posted 4 years ago

“Took to long to deliver”

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Posted 4 years ago

“Ordered my item,it dod not arrive on the stated delivery date. Enquired as to why to be told issues with stock item had not yet been dispatched. Very poor service and very poor customer service experience”

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Posted 4 years ago

“The beasties died within a few days. We have a tank just for them with cucumber etc for them and get left in a heated area. Our reptile has done without food for a few days and had to order more from somewhere else.”

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Posted 4 years ago

“I ordered 2 heat lamp bulbs, which arrived in a timely manner however both of the bulbs blew within 24 hours of installing them.”

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Posted 4 years ago

“Can’t send back a order I made as it’s too small for my animal. Would like a refund but I can’t”

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Posted 4 years ago

“I gave 2 stars as I ordered 3 basking bulbs and they arrived in a box with no padding etc so they could of easily been bounced around. Not the way to send bulbs.”

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Posted 4 years ago

“Decided to order my chameleon some medium sized locusts from internet reptile. Unfortunetly when they arrived they were tiny so ended up having to go out to find some. Would not order from here again”

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Posted 4 years ago

“I bought fruit flies cultures from here plenty of times before, but this time there was only 5 fruit flies in the tub and the rest don't seem to be hatching”

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Posted 4 years ago

“They all died”

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Posted 4 years ago

“I ordered some livefood and some equipment (a thermostat and thermometer). The website states all orders are dispatched within 3 working days but both parts of the order were dispatched late. The livefood was dispatched over a week after placing the order. The equipment was packaged in a box too large for the items with no packing material so it's a miricle they weren't damaged. The livefood came 2 days after it was dispatched, and because they hadn't used a heat pack most of the crickets were dead on arrival. The rest had all died after a few days. Luckily the other livefood I ordered was ok. Not very impressed.”

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Posted 4 years ago

“One of the items damaged”

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Posted 4 years ago

“Twice the frozen mice arrived a day late and defrosted. No reply from customer service after initial contact. Will not be using them again for food services.”

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Posted 4 years ago

“Had to wait a week for it to arrive”

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Posted 4 years ago

“Did not come when told would it would have been ok if told all the rest great”

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Posted 4 years ago

“So far not what I would consider to be a good experience. I ordered various items which all arrived promptly and would of been considered an excellent service. However I was sent an item which without doubt was not new, the box was old and the contents were obviously not new, worst of all it was faulty. I sent an email to explain my disappointment especially as it was for a birthday gift which would now be missing. I was sent a generic email with details on returns with no apology. I have since posted it back and I have yet to receive any further communication so I’m left in the dark on if they have sent a replacement, in the process of refunding me or simply doing nothing and keeping my money.”

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Posted 4 years ago

“I immediately realised there was a problem with my order when I received the email acknowledgement and I tried to cancel part of the order online straightaway whilst it was still processing and before it could even get to being despatched but this is where your automation falls down. With most other companies I buy from online you can go back and cancel your order at any time in line with UK consumer law but not with your site...instead i not only had to wait for it to be processed, despatched and delivered, i then had to rebox it, repost it at my own expense and then wait for the refund. This is just not necessary to put customers through this”

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Posted 4 years ago

Internet Reptile is rated 4.8 based on 12,392 reviews